Overview
Join to apply for the Band 3 CAMHS Receptionist role at Royal Free London NHS Foundation Trust.
To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.
Responsibilities
* To work closely with Team Leader and multidisciplinary team to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
* The post-holder will work as part of the Outpatients team, ensuring an efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients.
* To manage the booking of designated new and follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the Team Leader, Service and Clinicians to ensure patient care is not compromised.
* To greet patients in a courteous manner and check them into clinic on arrival in line with the Trust\'s World Class Care value.
* Check the CAMHS Admin email box regularly and complete tasks.
* Check Envoy daily and action.
* Record outcome appointments and data accurately.
* Record all patients that did not attend (DNA) or rescheduled onto EPR and act on them according to the Trust access policy, ensuring all appointments are actioned accordingly at the end of each clinic.
* Liaise with clinicians re room bookings.
* Note accurately all telephone messages and emails entering the department generic email box, passing them to relevant people in a timely manner.
* Responsible for the collection and distribution of post.
* Ordering of stationery, liaising with the Clinical Team PAs and ensuring the department is well stocked.
* Deal sensitively and discreetly with patients\' queries both in person and by telephone.
* Ensure excellent communication skills are used to overcome barriers of understanding.
* Ensure patients are booked into the appropriate appointment type and families are given the location and joining details.
* Work with admin and clinical staff while in clinic to ensure all clinic outcomes are completed accurately and within agreed timeframes and entered onto EPR.
Qualifications
Qualifications: Not specified in the description.
About the employer
The Royal Free London NHS Foundation Trust is one of the UK\'s biggest and most innovative trusts. Across three main hospitals, our dedicated staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests. Flexible hours and benefits are mentioned in the description; refer to the original posting for full details.
Notes
This description includes references to the job title, responsibilities, and generic information about the employer. Other listings and timestamps present in the original text have been removed to focus on the role description.
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