Job Description
What's in it for you...
* Become part of a team that’s very passionate about creating great hospitality experiences.
* Competitive salary.
* 29 days holiday (including bank holidays), pension and life insurance.
* Food on us during your shift.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
* Time off to volunteer with one of our partner charities.
* Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
* Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
* Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
* Be the go-to person for wedding and social groups & events clients, managing your bookings from hello to happily-ever-after - from proposals and negotiations, to contracts, invoices, planning special days, site visits, and follow-ups.
* Lead show rounds for prospective couples and showcase The Hoxton at familiarisation events and trade shows, making them fall in love with Hox before the big day even starts.
* Know our operation inside out and give hotel teams the handovers they actually want - all the details they need to deliver wow-worthy guest experiences.
* Work solo and with the team to smash targets, spot opportunities, tackle challenges, and help our revenue glow-up.
* Use your insider Hoxton know-how to win hearts (and bookings) while keeping the team up to speed.
* Bring your eagle eye for detail to our booking systems, tracking enquiries, generating contracts, invoices, function sheets, taking deposits, and keeping everything neat and up to date for smooth handovers.
* Build brilliant relationships with clients and suppliers, truly understand guest needs, follow up like a pro, and create opportunities to upsell without being pushy.
* Be a true Hoxton ambassador, keeping the guest experience front and centre in everything you do.
* Actively contribute to our good vibes and positive team culture in our fast-paced, growing, multi-property department - because culture isn’t just a buzzword here.
* Champion collaboration across teams, building strong relationships and communication to keep everyone connected and the magic flowing.
* Keep your thinking cap on, get creative when problem-solving, and don’t be afraid to challenge the norm, your fresh ideas are what make us Hoxton!
* Cross-sell all global Hoxton and Ennismore properties, where applicable, to maximise revenue opportunities across corporate segments.
* And yes, there’s a little admin… ensuring that daily, weekly and monthly administration is completed accurately and that all groups have necessary documentation on file. But let’s face it, we know you love that.
* Support the sales team in attending and assisting with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities as required.
What we’re looking for…
* Individuals. You’re looking for a place where you can be you; no clones in suits here.
* Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You’re not precious. We leave our egos at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* If we got stuck in a lift together, we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other, and has fun along the way.
* Experience working within wedding/social market in within hotels or venues (essential).
* Confident using systems like Opera or Delphi (essential).
* You’re passionate about hotels and specialise in weddings at an executive level.
* Someone who gets a kick out of converting sales, with a track record of beating targets.
* A people-person through and through, brilliant at building strong, lasting relationships.
* You thrive in a fast-paced environment, staying organised and keeping all the details on point.
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