Job Title: Riverside Property Services Inspector – Communal Heating
Contract Type: Permanent
Salary: £47,000 per annum
Working Hours: 40 hours per week, full time
Working Pattern: Monday to Friday, Hybrid
Location: Arlington, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as an Riverside Property Services Inspector – Communal Heating
You will inspect work undertaken by contractors, field communal heating team, including gas engineers, HIU Engineers and associated trades. The primary purpose is to verify that all works meet statutory regulations and Riverside’s quality standards, safeguarding our residents and properties.
About you
We are looking for someone who
1. Gas Safe Registration
2. ACS Qualifications - COCN1, CODNCO1, CIGA1, ICPN1, TPCP1/TPCP1A
3. Level 2 or 3 NVQ in Plumbing and Heating/BPEC or LCL equivalent
4. Unvented hot water G3, Water Regs WRAS, Part L
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
5. Competitive pay & generous pension
6. 28 days holidays plus bank holidays
7. Flexible working options available
8. Investment in your learning, personal development and technology
9. A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
Working as part of Riverside’s Property Services team, you will provide expert oversight of gas safety practices and drive continuous improvement. You will identify issues, recommend solutions, and support best practices in gas maintenance. By proactively monitoring compliance and quality, you help maintain 100% gas safety certification compliance and uphold Riverside’s commitment to safe, customer-focused housing services.
Your role will be essential in implementing robust quality control measures, ensuring that gas servicing, repairs, and installations are carried out effectively, meeting both regulatory requirements and customer expectations.
You will also work closely with internal and external stakeholders to enhance service performance and implement best practices across all gas-related works. Your ability to assess risks, manage priorities, and deliver exceptional service will directly contribute to Riverside’s commitment to providing safe, efficient, and customer-focused housing services.
Role Responsibilities
10. Ensure Gas Safety Compliance: Oversee and verify that all commercial gas servicing, repairs, and installations are carried out in line with the latest gas safety legislation, requirements and Riverside’s policies.
11. Technical Quality Auditing: Plan and perform regular quality control audits and technical inspections on completed gas works. This includes checking on-site workmanship and reviewing gas safety records to ensure accuracy, completeness, and adherence to industry standards.
12. Contractor and Team Support: Monitor the performance of both in-house gas engineers and external contractors, ensuring they follow best practices and deliver safe, high-quality work. Provide feedback, coaching, or corrective action guidance when gas safety or quality standards are not met.
13. Reporting and Accountability: Document inspection findings and compliance issues in detailed reports. Use audit data to identify trends or recurring problems, and work with management to address these through process improvements or training.
14. Promoting Best Practice: Act as a technical expert in domestic gas compliance and safety within Riverside. Stay up-to-date with all relevant regulations and emerging best practices and actively share this knowledge. Drive a culture of continuous improvement by recommending enhancements to gas maintenance programs, procedures, and contractor management to improve safety and efficiency.
Key Tasks
15. On occasions carry out inspection, testing and certification of gas installations.
16. Conduct on-site inspections of gas appliance servicing, installations, and repair works in communal plant rooms, boiler house and residents’ homes.
17. Audit landlord gas safety records and other certification/documentation for each completed job.
18. Perform random post-service and post-repair quality checks.
19. Produce clear, detailed audit reports listing any defects, safety non-compliances, or deviations from standards.
20. Liaise with contractors and Riverside’s communal heating team, including engineers and associated trades to explain inspection findings and agree on remedial actions.
21. Track and monitor compliance performance and update management on compliance status.
22. Assist in reviewing and developing Riverside’s gas safety policies, procedures, and guidance documents.
23. Ensure compliance with the Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022.
24. Support training and toolbox talks by providing technical guidance or briefings to engineers and contractors.
25. Collaborate with the Communal Heating Manager on gas-related incident investigations or complaints.
26. Investigate and resolve complaints (both informal and formal) and expressions of dissatisfaction with the service. Respond to customers within our published service standards, both verbally and in writing. Analyse and capture lessons learned, share them with the senior management team and wider administrative team, review processes to avoid similar occurrences, and arrange additional training if required.
27. To protect Riverside’s liability for disrepair.
28. Regularly represent the service at residents' meetings
29. Post holder will be required to participate in out of hours rota for repairs and maintenance services on a regular basis.
Person specification
Knowledge, Skills and Experience
Essential
30. Gas Safe Registration
31. ACS Qualifications - COCN1, CODNCO1, CIGA1, ICPN1, TPCP1/TPCP1A
32. Level 2 or 3 NVQ in Plumbing and Heating/BPEC or LCL equivalent
33. Unvented hot water G3, Water Regs WRAS, Part L
34. Proven experience in communal/commercial gas maintenance, servicing, and repair work.
35. Strong knowledge of gas safety regulations and standards.
36. In-depth grounded understanding of the Gas Safety (Installation and Use) Regulations.
37. Excellent diagnostic and problem-solving skills.
38. Strong communication and interpersonal skills.
39. Good time management, planning and organisational skills
40. Proficient with IT systems (., Microsoft Office, auditing software).
41. Full UK Driving Licence.
Desirable
42. Proven track record of gas safety management in a mixed economy DLO/contractor social housing context
43. Health and Safety qualifications IOSH/SMSTS/SSSTS
44. Domestic Gas Qualifications- CCN1, CENWAT, CKR1, HTR1, CPA1
45. Essential Electrics or equivalent, Part P
46. Microgeneration Certification Scheme (MCS) accreditation: Solar Thermal, Heat Pumps and CHP.
47. Level 4 Certificate in Gas Safety Management in Social Housing.
48. Professional Membership of a relevant industry body (. IGEM).