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Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom
Date Posted: 2023-09-11
Country: United Kingdom
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, including iconic landmarks such as the Eiffel Tower, Empire State Building, and Burj Khalifa. Join our diverse and innovative team of 69,000 people committed to safety, ethics, and quality.
About the role
* Support customers, colleagues, and passengers with queries related to technical issues, repairs, and breakdowns.
* Listen to customer needs and provide the best solutions.
* Resolve passenger and customer complaints with a "right first time" approach.
* React to breakdowns, working with engineers and service managers to resolve issues.
* Manage ordering of parts from suppliers.
* Communicate effectively with internal stakeholders.
What you need
* Strong communication skills, both verbal and written.
* Experience managing a high workload and resolving complaints.
* Customer service experience, ideally from hospitality or retail sectors.
* A proactive "right first time" mentality.
* Proficiency with computer applications.
Additional information
Otis offers comprehensive training, personal and professional development, and internal career opportunities. We are an equal opportunity employer committed to diversity and inclusion. To request accommodations, contact us at careers@otis.com.
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