Location: Singapore (Hybrid)
Type: Full-time
Vertical: Financial Markets
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Summary
As a member of the KYC/AML Client Outreach Specialist (“COS”) team, you will serve as a support member for the client relationship teams, partnering to meet Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. As a COS, you will partner with product sales and other banking or markets relationship teams, manage a client refresh population, reach out for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in KYC refresh.
COS analysts act as the primary point of coordination between Banking/Markets and AML Refresh Operations teams to ensure timely and accurate compliance to policy and regulatory requirements in KYC refresh. A COS is the client advocate, helps to simplify client interaction and deliver the most seamless, holistic service relationship across the firm. You will ensure the accuracy of documentation, and screening, obtain approvals from Compliance and Business and complete refresh cases in a timely and accurate manner.
Responsibilities
· Support annual KYC refresh for Banking and Markets clients
· Execute with client perspective while balancing risk to the firm
· Support a culture of teamwork and collaboration focused on goals and delivery
· Adhere to standards for timeliness and accuracy of AML CDD case completion
· Master CDD requirements applicable to the banking clients and guide clients and bank staff in complying with them
· Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption and process enhancements
· Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives
· Review the industry group client hierarchy, looking for inactive accounts to be closed, linkage errors within client structures and merge/purge of client entities
· Assist in tracking both Annual refresh population and other KYC related populations in partnership with coverage team
· Ability to communicate in Japanese with Japanese clients for business purposes
Eligibility Requirements
· 0-3 years of experience in financial services preferably with banks
· We are willing to train fresh grads or candidates who are willing to pivot into KYC in a US bank
· Understands and respects cultural differences
· Bachelor’s degree
About EClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx .
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here .
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