About Hetherley Hetherley is a UK-based hotel investment and asset management company focused on unlocking long-term value across the hospitality sector. With a growing portfolio of both branded and independent hotels, we are building a next-generation hotel management platform to serve both our owned/invested assets and third-party owners. Role Overview Hetherley is seeking an experienced and commercially-minded Head of Operations to oversee the performance of our managed hotel portfolio. This is a hands-on leadership role suited to someone with deep operational expertise, strong financial control skills and a desire to work more closely within hotel ownership and investment. You will: Support hotel GMs in delivering on budgets, business plans, and guest satisfaction Drive commercial and operational performance across the portfolio Oversee financial controls and reporting at each property Help grow Hetherley’s hotel management platform by securing new third-party contracts This role is ideal for a senior operator looking to take a step toward the investment and ownership side of hospitality. What You’ll Do Operational & Commercial Delivery Lead operational performance across Hetherley-managed hotels (branded and independent) Support General Managers in achieving revenue, profit, and guest experience targets Implement and optimise commercial strategies: sales, revenue, marketing, and distribution Act as a key support partner and escalation point for hotel leadership teams Financial Oversight & Control Ensure strong financial governance across properties: budgeting, forecasting, cash handling, payroll, and procurement Oversee monthly P&L reviews, capital planning, and cost control initiatives Collaborate with finance teams to drive accurate reporting and improve margins Contribute to board-level financial updates and investment reviews Strategic Growth & Development Align hotel operations with Hetherley’s investment and asset management goals Assist with rebranding, repositioning, or transitioning assets where needed Support business planning for new acquisitions and developments Platform Expansion Play a key role in growing Hetherley’s third-party hotel management platform Identify and convert new hotel management opportunities across the UK Represent Hetherley with other hotel owners, investors, brands and other stakeholders What We’re Looking For Experience 10 years in hotel operations, including as a Cluster GM, Regional Ops Director, or equivalent senior role Demonstrated success with both branded hotel systems (e.g., Hilton, Marriott, IHG) and independent operations Strong financial acumen with hands-on experience managing hotel budgets, cost controls, and accounting standards Familiarity with owner, bank and investor relations is highly desirable Mindset Entrepreneurial and driven, with a desire to help drive further expansion Commercially savvy and able to operate strategically and tactically Strong communicator who earns trust from GMs, owners, and partners Education Degree-level education in hospitality, business, or finance is desirable but not essential Proven leadership and financial control experience will take precedence Other Requirements UK-based with flexibility to travel regularly across the portfolio Proficient in hotel tech systems (PMS, POS, accounting, reporting) Why Join Hetherley? Step closer to hotel investment and ownership Influence the future of a growing UK hotel management platform Share in the benefits of building a successful business Work directly with experienced investors and operators Competitive salary performance-linked bonus Ready to lead hotel operations at the ownership level? Apply now or message us directly at recruitment@hetherley.com for a confidential conversation.