Posted: 5h ago
The role
There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales
Role Purpose
To manage and reduce company debtor balances by ensuring timely collection of outstanding invoices. The role operates in a high-volume, fast-paced environment, requiring strong organisational skills, resilience, and the ability to adapt quickly to changing priorities and customer demands.
Key Responsibilities:
Account Management
Manage a high-volume ledger of customer accounts
Ensure prompt collection of outstanding debts within agreed credit terms
Allocate incoming payments accurately and resolve discrepancies
Monitor aged debt reports and prioritise high-risk accounts
Customer Contact
Proactively contact customers via phone and email to chase overdue payments
Respond to incoming calls and emails to assist customers and internal departments
Handle queries, disputes, and escalations effectively and professionally
Negotiate payment plans where necessary
Credit Compliance
Assess customer creditworthiness and make recommendations on credit limits
Ensure adherence to company credit policies, approvals, and procedures
Escalate high-risk accounts or potential bad debts appropriately
Maintain accurate records of all communication and account activity
Key Skills:
Strong ability to work in a high-pressure, high-volume environment
Excellent communication and negotiation skills
Highly organised with strong attention to detail
Resilient and confident when dealing with difficult conversations
Ability to prioritise workload and meet tight deadlines
Experience & Qualifications:
Minimum of 3-5 years credit control experience in Credit Control
Experience managing key or complex accounts essential
Strong Excel skills (VLOOKUP, pivot tables desirable)
Knowledge of Microsoft Dynamics beneficial
CICM qualification (or working towards) is an advantage but not essential
Personal Attributes:
Proactive and self-motivated
Professional, calm, and confident manner
Strong integrity and confidentiality
Positive attitude with a willingness to support team goal
What we'll do for you
In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 20% of your base salary). Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Diversity, Equity and Inclusion
At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from
We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you.
Join us in shaping a culture where inclusion is more than a policy-it's a daily practice.Think you know Topps Group? Think again.
There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.
Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
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