We are excited to be recruiting for a full-time Customer Experience Assistant at Crawley Innovation Centre, our newest Centre in Oxford Innovation Space's network of over thirty Innovation Centres across the UK.
We offer flexible workspaces including offices and workshop facilities, alongside tailored business support services to a wide range of clients including start-ups, high-growth SMEs, investors, and public sector organisations. At Crawley Innovation Centre, we will support a vibrant community of entrepreneurs and growing businesses in an iconic environment which the occupants are proud to call home and where others aspire to be. The space will be stimulating and creative and will be complimented by a quality food and drink offer (onsite Café) which will draw in other park users.?
As a Customer Experience Assistant, you will play a key role in ensuring our customers receive excellent service every day. Reporting to the Assistant Centre Manager, you will be the first point of contact for visitors and clients, helping to create a welcoming and professional environment. From greeting guests and preparing refreshments to maintaining the appearance of the centre, your contribution will help shape the overall experience of our customers.
We are looking for someone who is enthusiastic, proactive, and takes pride in their work. You should be comfortable working both independently and as part of a team, and be keen to contribute to the positive atmosphere of the centre. A friendly attitude and a willingness to go the extra mile are essential.
What will you do?
There'll be plenty of variety so you'll never feel bored! Your main responsibilities will be:
Be the first and last point of contact for our customers and their guests
Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
Responsible for opening the centre in the morning and closing the centre at the end of the day
Manage keys and passes (activation/ deactivation) for customers
Handle all daily incoming and outgoing mail for customers
Answer all incoming questions and requests via phone, email or at reception
Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
Support the Centre Manager with event planning and hosting
Monitor the meeting room agenda and act as a host for our coffee morning and external events
Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI, the centre customers and events we are hosting, engage and build relationships online
Make sure the Crawley Innovation Centre website is up to date with all the latest news and views
Ensuring all centre equipment is in good working order – including for example coffee machines, printers, photocopiers and AV
Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips
Record any chargeable ad hoc services customers or their guests need
Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting
Maintaining tidiness of the community areas in the centre
Support customers with local area knowledge – restaurants, bars, events etc…
Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks
Help us with your ideas on how we can keep improving our services
What are you like?
A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
Pro-active
Great IT skill with experience of using a range of technology
Conscientious and efficient with an eye for detail and pride in their work
Great as part of a team as well as working on their own when the need arises
Flexible – willing to do what it takes to make the centre a success
What's in it for you?
Salary of £24,570 per annum
25 days' holiday plus Bank Holidays
Flexible benefits package comprising: Contributory pension
Ability to increase or decrease amount of annual leave
Ability to increase or decrease amount of life assurance cover
Private medical and dental insurance
Health screening
Bicycle purchase
Charitable Giving
Friendly, informal and flexible working environment, so you can make the most of your home and your work life
We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.
If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you!
We are an equal opportunities employer and welcome applications from all backgrounds.
We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
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