Job Title: Central Service Administrator
Location: Towcester
Salary: £26,227.50
Contract Type: Permanent
Hours: 37.5 hours per week, Monday to Friday
Right to live and work in the UK is required for this role.
Role Summary
We are looking for a highly organised and detail-oriented Central Services Administrator to join our team. This varied role involves managing medical records, processing cases through our online portal, and overseeing key financial processes, including purchase orders and invoicing.
Main Duties and Responsibilities
* Accurately identify, upload, and manage medical records via the Portal in line with GDPR and compliance standards.
* Monitor inboxes and workflows to ensure KPIs and deadlines are consistently met.
* Respond to Sales Line enquiries professionally and provide appropriate support.
* Identify and elevate process risks, manage performance hot spots, and collaborate with stakeholders to maintain service standards.
* Analyse performance trends and support general departmental tasks as required.
Experience, Skills, and Knowledge Required for the role
* Ability to identify improvement opportunities and initiate changes to processes and system functions.
* Strong commercial awareness, particularly in relation to internal and client referral processes.
* Excellent analytical and information assimilation skills.
* Adaptable communication style, with the ability to influence and gain stakeholder support.
* Confident decision-maker who learns from experience.
* Knowledge and practical use of key operational systems.
* High attention to detail.
* Strong IT literacy, with confident use of MS Word, Excel, and Outlook.
What we can offer to you:
* 25 Days Annual Leave + Bank Holidays
* Buy and Sell Holiday Scheme
* Life Assurance
* Pension Scheme
* Health Cash Plan
* Volunteer Days
* YuLife Employee Benefits Platform
* Save As You Earn Scheme
* Eye Test Vouchers
* Flu Vaccination Scheme
* Cycle to work scheme
* Clinical Training Academy
* Paid CPD Days
* Professional Registration Fees Paid
* RAVE Awards
* Employee Assistance Programme
* Right to Request Flexible Working From Day 1
About Us
Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.
At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.
When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.
All salaries are displayed as Full Time Equivalent (FTE)
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