We're excited to welcome an enthusiastic and motivated Regional Account Support Advisor to join our Managed Accounts team here at Culligan! Within this role you will be assisting our Regional Account Customers to thrive through dedicated day-to-day Account Management. Working with the Regional Account Support Manager, this role provides a support network for the Regional Account Sales Executives within the sales function of Culligan ensuring their customers and ongoing requirements are executed timely and accurately to ensure a positive Customer Experience. This role is vital in ensuring the success and longevity of our Regional Accounts within the Managed Accounts Department. Your proactive approach to account health, customer experience, and retention will directly impact the company's growth and revenue. Requirements What this role involves: Building and maintain meaningful relationships with key contacts/DMs within your customer portfolio. Acting as a direct contact for customers in your portfolio, ensuring satisfactory resolution of all needs. Working with interdependent teams to encourage customers to use automated/digital working method Governance of CRM/ERP updates, ensuring pipeline, customer data remains current. Owning and developing internal stakeholder relationships to support the needs of the Regional accounts. Collaborating with the Customer and our Cash Collection team to prevent growing balances and aged debt. Highlighting price errors to reduce invoice queries and credit notes whilst ensuring goods are charged. Assisting with review meetings in partnership with the Regional Sales team, ensuring escalations are handled with priority. Supporting price/tactical increase activities to defend the targeted revenue gain and relationships. Supporting customer campaigns and ROI. Ensuring appropriate Churn-Defence stakeholders are notified of customer flight risks. Supporting your team and Line Manager in the delivery of business objectives. Maintaining strong communications with customers, all departments, and colleagues. Complying with and suggest improvements to the customer journey, policies, and processes. Positively promoting the brand and company mission, living by and promoting our company values. What we're looking for: Strong negotiation skills at a B2B level Expertise in Customer Retention Strong oral and written skills, building and leading rapport at all levels internally and externally. Ability to handle diverse and competing priorities against a deadline. Benefits 23 days' holiday Bank Holidays Company Pension scheme Company Sick Pay (after qualifying period) Cycle to Work scheme available Employee rewards and discounts Option to join Health Care Cash Plan 24/7 365-day access to Employee Assistance Programme through Health Assured Access to on-going learning and development with our online learning platform Free onsite parking Life Assurance