Location: Bristol, Netham Road
Salary: £24,000 with uncapped OTE of £72,000
Shift Pattern: The normal working hours are 42.25 hours per week, worked over 5 days: 3 weekdays and both Saturday and Sunday
Join Our Award-Winning Team at Carbase!
Are you commercially minded, digitally savvy, and passionate about delivering results? We’re looking for a driven Digital Business Manager to help maximise profitability from incoming leads and support the group in achieving key performance indicators and targets. In this role, you’ll be at the forefront of ensuring every customer enjoys a seamless, compliant, and positive experience, while guiding and developing our Sales and Service teams.
Key responsibilities:
· Manage and convert digital leads effectively to maximise profitability and achieve business targets
· Ensure all customers are provided with finance quotes and presented with the benefits of additional products
· Submit finance applications to lenders with accuracy, speed, and compliance
· Coach, develop, and support Sales and Service teams to optimise performance and customer outcomes
· Provide remote support to customer-facing Business Managers as required
· Take deposits and ensure accurate completion of all associated records and procedures
· Maintain accuracy across internal DMS systems, proposal platforms, and other digital tools
· Ensure compliance with FCA regulations and internal directives relating to finance and product sales
· Promote balanced, customer-focused sales, ensuring fair treatment of all customers
· Encourage customer feedback and reviews to support continuous improvement and brand reputation
Person Specification:
Essential
· Strong commercial awareness with proven ability to manage digital sales leads and drive profitability
· Excellent communication skills, both verbal and written, with the ability to influence and engage teams and customers
· Experience in automotive finance, digital sales, or a customer-focused management role
· Knowledge of FCA compliance requirements and best practices in finance/product sales
· Strong organisational skills with meticulous attention to accuracy and detail
· Ability to coach, mentor, and motivate teams to achieve performance goals
· IT literate with experience using DMS systems, CRM tools, and digital proposal platforms
· Professional, proactive, and adaptable with a ‘can do’ approach
Desirable
· Previous experience in an automotive or finance-related environment
· Understanding of customer journey optimisation in a digital environment
· Track record of delivering results against KPIs and business targets
· Full UK driving licence
Benefits:
· 31 days annual leave increasing to 35 days with long service
· Access to BHSF Health Cash Plan
· Access to company pension scheme
· Discounts on car purchases, electric charging points and servicing & MOTs
· ‘Refer a friend’ scheme
· Health and Wellbeing support via ‘Ben’
· Bike to work scheme
· Access to ‘Money@Work’
Carbase are a family-owned business and over the past two decades have become the largest independent pre-owned dealership in the Southwest. With four Carbase locations, including Vanbase Bristol, and a dedicated team of over 200 staff. Our commitment to excellence has earned us prestigious accolades, including the Great Place to Work award and the People and Culture Award from Autotrader in 2023 and 2024.