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About The Role
A family business, started in 1972 from our farm in Cumbria, which runs unique motorway service areas - Tebay on the M6, Gloucester on the M5, and Cairn Lodge on the M74. We don't run franchises but instead operate our own Farmshops and Kitchens. We also have Junction 38, a service dedicated to HGV drivers, Rheged, a meeting place, cafe, gallery, and cinema, and the Westmorland Hotel on the edge of the Lake District.
The Station Manager is a hands-on operational role that will lead the delivery of great quality food and service front of house in a station, supported by Service Leaders.
* Obsessive with delighting customers with our service, the Station Manager will lead their team from the front, coaching and giving feedback to improve performance.
* Build a strong team of service leaders who lead the food quality, customer service, and standards on every shift.
* Ensure we deliver food quality according to the specs and recipes as defined by the food team.
* Ensure your team delivers warm, friendly, and speedy service to our customers by doing regular house visits.
* Recruit and develop a team who align and deliver our values of warmth, graft, and courage.
* Maintain strong cleanliness and food safety standards by conducting regular audits and setting goals and action plans for your team.
* Ensure commercial success by managing sales, cash, and stock for your station.
* Keep your team informed and up to date in My Westmorland People for rostering, holiday approvals, and payroll.
* Coach your colleagues and ensure all team members are 100% trained on the job and via the Westmorland learning pathways, with regular system logins (at least weekly).
* Follow employment law practices as defined by the business.
* Conduct check-ins to monitor performance and set future focus areas.
* Reward and recognize your team in line with our values.
* Have a recruitment and succession plan to maintain a 100% family tree structure.
* Deliver 5-star EHO audits.
* Focus on team retention and happiness through action planning and goal setting.
About You
Passionate about great service and our unique business, the successful candidate will embody our values of warmth, graft, and courage to inspire colleagues and delight customers.
* A hands-on approach to coaching your team to deliver excellent customer service.
* Knowledge of food safety and health and safety legislation.
* A warm, friendly manner and someone who goes above and beyond for both customers and colleagues.
* A passion for our food, local suppliers, and our landscape.
* Excited to work in a dynamic and sometimes demanding environment.
* High standards for customer service, food quality, cleanliness, and overall standards.
At Gloucester Services, you will also enjoy:
* Up to 75% off products from our Kitchens.
* 25% off products in our Farmshops.
* A free meal whilst on shift.
* Free parking.
* Contributory pension scheme.
* 28 days holiday (pro-rata for part-time).
* Paid day off for your birthday.
* Colleague bus service covering Gloucester City Centre, Bristol Road, Quedgeley, Kings Way, Tuffley, White City, Robins Wood, Matson, and Abbeydale.
About Us
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