Grade UE04 £24,533- £27,181 pro rata
Information Services Group- Help Services
Part-time: 25 hours per week
Open-ended: permanent
The Opportunity:
1. Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
2. Giving excellent customer service while offering face-to-face and online help and information to users
3. Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
4. Resolving user queries whenever possible, passing on those which require more specialist help
The Information and Support Assistant will work 25 hrs per week (9am - 2pm Monday-Friday making this role ideal for someone who has to balance work with other commitments.
Your skills and attributes for success:
5. Customer focussed with proven customer service skills
6. Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
7. Well developed written, verbal and interpersonal skills
8. Ability to problem solve and be accurate and methodical
9. Ability to manage a high volume of enquiries both face-to-face and online
10. A proven ability to work well independently and as part of a team