IT Support Engineer (1st /2nd line)
Overview
We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract.
This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd line tasks, who is excited to learn, develop new skills, and contribute to a friendly, collaborative environment.
You will be the first point of contact for technical issues, providing professional and efficient support across hardware, software, and user queries. The role suits someone with a proactive approach, strong communication skills, and a genuine passion for IT.
Key Responsibilities
* Act as the first point of contact for IT incidents and service requests
* Provide remote and deskside support for laptops, desktops, and mobile devices
* Troubleshoot hardware, software, and network issues
* Log and manage tickets through the service desk system
* Support users with Windows OS and Microsoft 365
* Manage user accounts and permissions via Active Directory
* Escalate more complex issues to 2nd line support when necessary
Skills & Experience
* Experience in IT Support
* Strong understanding of Windows desktop and Microsoft 365
* Knowledge of Active Directory user and group management
* Familiarity with remote support tools (RDP, TeamViewer, LogMeIn, etc.)
* Basic networking and troubleshooting knowledge
* Understanding of Azure or cloud environments (advantageous, not essential)
* Excellent communication and customer service skills
* Positive attitude, attention to detail, and a strong willingness to learn
The Benefits
* Supportive, team-oriented working environment
* Exposure to a range of systems and technologies
* Genuine opportunity to develop technical skills and progress your IT career
If this role sounds like a good fit, it would be great to hear from you