Customer Service Supervisor
£30,000 - £31,000
We are delighted to be recruiting for a brilliant company based in Southall, they are on the lookout for a new Customer Service Supervisor to join their growing team!
They are looking for someone who has strong customer service experience, as well as someone who has previous experience supervising a team of customer service advisors!
Do you have excellent communication skills? Do you have good organisational skills? Do you work well within a busy working environment?
If this sounds like you and what you are looking for…
APPLY TODAY!!
Customer Service Supervisor Duties:
* Conduct one to ones and appraisal reviews on performance and behaviours
* Creating development plans for each employee
* Issuing weekly reports on individual performance
* Manage rotas and annual leave requests
* Conduct investigations and disciplinaries when needed
* Drive team engagement in call plans
* Handle customer escalations and complaints
Customer Service Supervisor Benefits:
* Free onsite parking
* Bonus
* Pension
* Life assurance
* Staff discount
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