Role Summary:
We are seeking a motivated Resident Experience Associate to join our team at one of our high-end Build-to-Rent (BTR) properties in Bedminster, Bristol. The successful candidate will be integral to daily property operations, focusing on resident relations. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the General Manager, the Resident Experience Associate will be integral to the smooth running of the property.
Customer Service & Resident Relations:
* Policy and Standards Adherence: Uphold the company's customer service standards to deliver high-quality service and resident satisfaction.
* Issue Resolution: Address resident complaints, escalating issues to General Manager when necessary.
* Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement.
* Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan.
* Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.
Leasing Support:
* Leasing Support: Assist the Leasing Agents with enquiries and viewings.
* Enquiries: To qualify and register enquiries and to book viewing appointments at our
* properties.
* Viewings: Conduct informative and engaging viewings to prospective tenants being
* well-equipped to answer any questions regarding the property.
Remuneration / Bonuses / Benefits
* Base salary: £25,500 to £29,000 depending on location and experience
* Bonus: Discretionary Bonus Scheme
* Benefits: Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.
Working Hours:
5-day working week (40 hours) including weekend work (Saturday and Sunday) with 2 days off working on a rota basis; shifts could be: 8am to 5pm; 9am to 6pm; 10am to 7pm. Reduced hours for weekend work.
Location:
Stafford Yard, Bedminster, Bristol. This position is required to work on site.
Equal Opportunities Statement
We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
Job Type: Full-time
Pay: £25,500.00-£29,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
* Sick pay
Work Location: In person