Team – Learning & Performance
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
Top 3 skills needed for this role:
1. Communication and People Skills
2. Organisation and Attention to Detail
3. Creativity and Problem- Solving
What this role is all about:
Vitality are looking for an engaging, passionate and creative person to join our Learning & Performance team.
The role is fast paced, varied and would include inducting new employees, working on technical learning projects to improve our member experience, partnering the launch of new and exciting products, maintaining accurate content across the portfolio and seeking proactive opportunities to improve performance.
We are a resource led learning team and focus on ensuring our delegates have the tools they need to perform at their best.
In the role you would be responsible for each stage of our consultancy process and would be challenged to deliver positively different and effective approaches to learning and supporting performance. From analysing data and building a proposal to the design and delivery of content, finishing with an evaluation of the performance of our intervention.
Key Actions
Learning Design & Delivery
4. Champion a “digital-first” mindset by leveraging tools such as Articulate and Camtasia to create innovative learning solutions
5. Design and deliver engaging learning experiences across multiple formats, including e-learning, support resources and digital adoption tools, virtual, and in-person sessions
6. Apply strong facilitation and instructional design skills to create impactful learning interventions
7. Lead the delivery of induction programmes for new starters, ensuring a smooth onboarding experience
8. Evaluate the effectiveness of learning solutions using qualitative and quantitative methods, including learner feedback, performance metrics, and business outcomes
9. Collaborate with stakeholders to define success measures and ensure alignment with business objectives
Consultation & Performance Support
10. Partner with business leaders and project teams to identify learning and performance needs
11. Recommend effective learning and performance interventions based on business goals and learner needs
12. Data analysis to identify opportunities for performance improvement initiatives
13. Develop solutions aligned with our performance support methodology to drive measurable outcomes Project & Stakeholder Management
14. Oversee sign- off processes to ensure technical accuracy and quality assurance
15. Manage and deliver learning projects in line with our internal learning model and timelines
16. Build and maintain trusted relationships with key stakeholders across the business
17. Communicate effectively with stakeholders at all levels, adapting style as needed, written and oral
Operational Excellence
18. Maintain accurate and timely learning administration, including Learning Management System (LMS) tasks.
19. Uphold high standards of attention to detail and administrative accuracy
20. Support organisational change through learning intervention that enable transformation and adoption
21. Demonstrate strong organisational skills and the ability to prioritise workloads in line with business priorities
What do you need to thrive?
22. 12 months min contact centre experience
23. Demonstrated experience in developing others through coaching, mentoring, or training
24. Confident and experienced in delivering sessions to large groups, both in-person and virtually
25. Awareness of, or hands-on experience with, digital adoption tools (, Newired, WalkMe, Whatfix).
26. Understanding and application of artificial intelligence (AI) in learning and development
27. Proficient in use of Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint, with the ability to use them effectively for communication, collaboration, and content creation
So, what’s in it for you?
28. Bonus Schemes – A bonus that regularly rewards you for your performance
29. A pension of up to 12%– We will match your contributions up to 6% of your salary
30. Our award-winning Vitality health insurance – With its own set of rewards and benefits
31. Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
32. Help you to be the healthiest you’ve ever been
33. Create an environment that embraces you as you are and enables you to be your best self
34. Give you flexibility on how, where and when you work
35. Help you advance your career by playing you to your strengths
36. Give you a voice to help our business grow and make Vitality a great place to be
37. Give you the space to try, fail and learn
38. Provide a healthy balance of challenge and support
39. Recognise and reward you with a competitive salary and amazing benefits
40. Be there for you when you need us
41. Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.