Overview
This role is to join the Palliative Care admin team based at North Tyneside General Hospital however you may be require to work across different sites when required.
You will be require to provide comprehensive administrative support to clinical teams/managers. You will be responsible to the Lead Administrator and be required to act up in absence of the Lead Administrator for periods of annual leave/short-term sickness absence.
Responsibilities
* Manage diaries, arrange/minute meetings, communicate with key stakeholders, typing, filing, photocopying, processing financial documentation
* Advanced typing & transcription of clinical & non-clinical documents (OCR 3 or equivalent qualification/experience).
* Develop and maintain databases/spreadsheets to ensure quick and easy retrieval of information.
* Collate and check data, producing graphs and reports for analysis.
* Support management of all patient journeys including target administration e.g. CQUIN.
* Support Lead Administrator with induction/training of new staff, sharing knowledge with colleagues.
* Resource management – ordering of supplies & equipment.
* Allocates work to Band 2 staff.
* Assist in property management including coordinating general repairs and maintenance, health and safety, risk assessments, fire precautions and security systems.
* Establishing good levels of communication with manager(s), other admin/clerical staff, medical and nursing staff and key stakeholders including GP practices, patients and carers.
* Demonstrate excellent interpersonal skills to facilitate cross boundary working and relationships.
* Produce accurate accounts of meetings/discussions.
Requirements / Qualifications
* Essential
* RSA 3/OCR (or equivalent) + knowledge acquired through further experience
* Good standard of education including literacy and numeracy
* IT skills in the use of Microsoft products (Word, Excel etc) + Trust IT Systems
* Audio typing skills
* Excellent communication skills
* Ability to work as part of a team
* Good organisational skills
* Ability to use a range of office equipment i.e. Fax, photocopier
* Ability to demonstrate initiative and prioritise workload under pressure
* Ability to analyse administration systems, implement change as directed and evaluate effectiveness in order to promote quality services
* Exercise judgement and initiative in highly sensitive areas when problems arise by taking appropriate action to resolve the problems or referring to the appropriate person.
* Be self-motivated and able to work with limited or without supervision within the Business Unit.
* Ability to Multi-task
* Exercise sensitivity and tact when dealing directly with patients / family members particularly when dealing with highly emotional issues - analysing and resolving any problems
* Must be able to meet the travel requirements of the post. Driving licence preferred
This advert closes on Sunday 9 Nov 2025
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