Repairs Operations Manager Location: South West London Contract: Permanent Salary: £55,000 - £60,000 per annum Overview We are partnering with a respected social housing provider in South West London to recruit an experienced Repairs Operations Manager on a permanent basis. This is a pivotal operational leadership role, responsible for delivering a high-quality, compliant, and customer-focused repairs and maintenance service across a varied housing stock. This opportunity would suit a proven repairs professional with strong people management experience and a solid background in social housing repairs and maintenance. Key Responsibilities Lead the operational delivery of responsive repairs, voids, and minor planned works Manage and develop a team of supervisors, operatives, and/or external contractors Ensure all repairs services are delivered in line with health & safety, compliance, and regulatory standards Take ownership of performance management, driving KPIs, SLAs, budget control, and customer satisfaction Act as a senior escalation point for complex repairs issues and resident complaints Oversee contractor performance, including cost control, quality assurance, and service delivery Analyse performance data to identify risks, trends, and opportunities for continuous improvement Work collaboratively with internal stakeholders across housing management, customer services, and asset teams Ess...