The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference REQ00000019777 Date posted 18/03/2026 Application closing date 08/04/2026 Location BARROW IN FURNESS Salary £34,434 - £35,412 Package Blank Contractual hours 37 Basis Full time Attachments Blank
Business Support Team Leader - WMF2829e
Location: Barrow
Contract Type: Fixed term 18 months
About this opportunity
Are you an experienced and motivated leader looking to make a real difference for the people of Westmorland and Furness?
We are seeking a Business Support Team Leader to play a key role in delivering efficient, high quality business support services across a range of council functions.
In this vital role, you will contribute to improving outcomes for our communities by overseeing the day-to-day organisation and delivery of effective business support.
You will ensure teams are led effectively, responsive and adaptable, enabling services to operate smoothly and meet changing demands. Experience of improving work procedures and leading staff through change will be an advantage.
What You’ll Be Doing
As our Business Support Team Leader, you will:
* Lead and develop teams – supervising, recruiting, motivating and supporting business support staff across the directorate, while ensuring HR policies and procedures are implemented effectively.
* Coordinate and allocate work – managing workflows to ensure capacity is used flexibly and efficiently, monitoring performance, and acting as systems administrator and service lead when needed.
* Resolve complex operational issues – making informed day-to-day decisions, addressing queries and challenges from a wide range of stakeholders, and approving actions outside standard processes where required.
* Ensure statutory compliance – checking systems and processes to ensure statutory obligations, deadlines and reporting requirements are consistently met, alongside monitoring performance and management information.
* Drive service improvement – identifying opportunities for change, contributing to service reviews, and participating in projects aimed at enhancing quality and efficiency.
Why Join Us?
This is an exciting opportunity to influence how services operate, support continuous improvement, and lead teams who play a crucial role in delivering positive outcomes for the people of Westmorland and Furness. You will be part of a dedicated, collaborative environment where your leadership and expertise will be valued.
Who we are looking for…
Our ideal candidate will be:
An experienced and confident leader who is committed to improving outcomes for the people of Westmorland and Furness. They will bring strong organisational skills, sound judgement and the ability to manage a varied workload in a fast-paced environment.
They will be someone who:
* Leads and motivates others with confidence, able to supervise, develop and support business support teams while applying HR policies appropriately.
* Thinks and plans proactively, ensuring work is coordinated effectively, resources are used flexibly and performance is monitored to meet changing service needs.
* Makes well-reasoned operational decisions, handling complex queries and issues from a wide range of stakeholders with professionalism and clarity.
* Takes responsibility for compliance, ensuring statutory requirements, deadlines and internal processes are consistently checked, met and well.....
* Drives service improvement, offering constructive recommendations, supporting change initiatives and contributing to project work that enhances service delivery.
* Remains calm and dependable in challenging situations, including supporting the organisation’s emergency response when needed.
Above all, our ideal candidate will be a reliable, adaptable and positive team leader who is passionate about delivering excellent business support services that help our communities thrive.
Our successful candidate will bring a strong combination of technical ability, leadership experience and practical knowledge. Based on the role requirements, they should have:
* A relevant qualification at NVQ Level 3 or 4, or equivalent experience/knowledge in related work areas.
* Proven experience supervising, motivating and allocating work to staff, ensuring teams remain productive and supported.
* Strong customer service experience, including effective communication with a wide range of stakeholders and members of the public.
* Competence working with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint and SharePoint.
* Experienced in resource allocation, ensuring capacity is managed effectively through peaks and troughs of workload.
* Experience developing and maintaining accurate administration systems, with the ability to influence and monitor their effectiveness.
* Experience developing and monitoring service performance, ensuring processes and outcomes are continuously reviewed and improved.
* Knowledge of diverse and complex processes, systems and procedures within a business support environment.
* Ability to travel, as required for the needs of the service.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
If you have any queries about this role or would like an informal chat about this opportunity, then please contact Dan Crockford on daniel.crockford@westmorlandandfurness.gov.uk or 07500 129272.
Application and Interview information
Interview date: 21 April 2026
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
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