Job Description
Application Support Engineer - Power Platform - Sheffield - Hybrid
Application Support Engineer - The Role:
As an Application Support Engineer with this exciting Microsoft Gold Partner, you'll play a crucial role in troubleshooting and resolving application issues for both internal and external clients. Your expertise will be vital in providing top-notch technical support and customer assistance, ensuring accurate diagnosis and resolution of issues.
Application Support Engineer - Position Responsibilities:
* Act as the primary contact for clients regarding technical inquiries, issues, and escalations related to Power Platform applications.
* Offer level 2 support by effectively troubleshooting and resolving issues to minimize downtime and maximize performance.
* Develop and maintain comprehensive documentation to facilitate knowledge transfer and adhere to best practices.
* Customize Power Platform solutions, including Power Apps, Power Automate, and Power BI.
* Collaborate with stakeholders to understand requirements and enhance existing applications.
* Stay updated on the latest trends and best practices in Microsoft Power Platform technologies to recommend and implement enhancements.
Application Support Engineer Technical Competencies:
Essentials:
* 1-2 years of experience as a power platform engineer or similar role.
* Proficiency in developing and supporting Power Apps, Power Automate flows, and Power BI dashboards.
* Strong understanding of data modeling and integration concepts within the Power Platform.
* Familiarity with Microsoft 365 and Dynamics 365 integration points.
* Excellent customer service and communication skills.
Desirable:
* Relevant certifications such as Microsoft Certified: Power Platform Fundamentals or Microsoft Certified: Power Platform App Maker.
* Experience with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Logic Apps.
* Knowledge and expertise in ITIL service support, including Incident, Problem, Change, and Release management.
* Experience supporting business applications.
Business Competencies:
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to work collaboratively in a team environment.
* Solution-oriented with attention to detail.
* Ability to influence business stakeholders.
* Organized and proactive mindset.
Application Support Engineer - Benefits:
* Excellent training program and company-paid industrial certifications.
* Career progression opportunities.
* Additional standard company benefits.
Application Support Engineer - Company Values:
* Sustainable growth for the benefit of their people and customers.
* Working responsibly for long-term relationships.
* Valuing our people and encouraging quality, teamwork, and development.
* Embracing innovation and change.
* Upholding honesty, integrity, and professionalism.
* Conducting ourselves in a manner befitting a leading services company.
Application Support Engineer - Power Platform - Sheffield - Hybrid
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