Job Description
My client in the flexible workspace sector is looking to recruit a Community Manager to work full time at a busy, new site. This is a dynamic role requiring a multi-faceted approach and you will be responsible for the operational management of the centre, including management of occupiers / coworkers, meeting rooms, building compliance, contractor management, team leadership, visitor administration, call answering, general and sales enquiry handling. They are looking for an experienced and organised individual who can deal with competing priorities and can work independently. They have a passion for delivering exemplary service and a people-first culture.
Key responsibilities will include (but not be limited to):
* Own the key relationships with all Occupiers, their Guests and Contractors
* Drive the sales process to ensure consistent high levels of occupancy
* Optimise space utilisation
* Ensure that mechanisms are in place to deliver high occupancy at an optimal desk rate throughout the financial year
* Ensure consistent compliance with all relevant legislation and regulations
* Maximise Revenue and manage Costs, in order to deliver performance against Budget
* Manage and develop the team of Community Assistants on site
* Take responsibility for the operational standards and security requirements of the premises
* Follow up all issues to expedite the resolution and optimisation of the Customer Experience
* Manage contractors to operate safely, always delivering a 100% safe, legal and compliant environment
* Maintain professional service standard at all times
* Monitor and understand the local office space market making appropriate recommendations to central management
Knowledge & Experience:
* Strong experience in the hospitality, serviced office, luxury retail, property management or another service based industry
* Confident user of Microsoft office 365 (Word, Excel, PowerPoint and Outlook)
* High service standards within an office environment
* Detailed knowledge of property and safety management practices such as contractor management
* Sales and business development experience in the flex or similar sector
Skills & Personal Qualities:
* Professional demeanour with a passion for the customer experience
* Demonstrates confidence, drive and enthusiasm
* Understanding and experience of sales processes
* A creative problem solver with the ability to think ‘outside the box’
* High emotional intelligence
* An understanding of operational and safety management needs
* Excellent standard of spoken and written English
My client hasa people and customer centric approach and proudly believe in being recognised as an excellent place to work.
Job Type: Full Time
Reporting to: Operations Manager
Hours: 40 hours per week
Pay: £40k p.a. (commensurate with experience)
Benefits: Performance based Bonus, company events, pension, mentoring programme
Schedule: Monday to Friday