ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.
The role:
* Full Time Perm Position
* Monday to Friday, Fully Office based
* Hours: 8:45am- 5:15pm
* Location: Morley, Leeds
* Salary: £25,000- £30,000 DOE
* A supportive and collaborative team environment
* Exposure to a wide range of technologies
* Opportunities for training and career development
Key Responsibilities:
* Provide 2nd line support for Windows, Office 365, and other core systems
* Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
* Support remote access tools (RDP, VPN) and disaster recovery solutions
* Monitor system alerts and respond to tickets via the helpdesk platform
* Keep users informed on issue progress and planned outages
* Escalate complex issues to 3rd line or field engineers
* Log time accurately on support tickets
What You'll Need:
1. Strong knowledge of Microsoft Offi...