Credit Controller - German Speaker (FTC)
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Job Description
Are you fluent in English and German with a background in finance, customer service or administration and interested in growing your knowledge and skills, as well as building a career within one of the largest insurers in the world?
We have an excellent opportunity to join our multilingual Credit Control department, where you will be responsible for a variety of Credit Control and other non-client facing activities, including maximizing cash flow and minimizing debt at risk while ensuring our operations are fully compliant. This role is a fixed-term contract for 12 months.
Working alongside your colleagues in Zurich and Glasgow, as well as our Credit Control Team Leaders, you will ensure the timely collection and allocation of funds received and ensure issues are communicated regarding unpaid balances. The role requires the creation and maintenance of strong business relationships with all Chubb departments, brokers, insurers, and other external suppliers.
We provide full on-the-job training to enable you to prosper and develop in this role.
Key Accountabilities
* Customer service orientated: Provide excellent service to internal and external customers, building and maintaining strong relationships with brokers and other Chubb departments.
* Deliver: Monthly targets for your Due, Overdue, and Inadmissible premium debt, Unapplied and Unallocated Cash, and Claim levels ensuring consistency across the region.
* Account Ownership: Ensure account reconciliations are accurate, identify matches and potential issues, and raise unresolved issues with the local office and offshore provider as required.
* Reporting: Keep Credit Control Management informed on key responsibilities and issues before they become critical.
* Liaise: With Underwriters, Operations, Claims, Finance, and third parties.
* Participate: In regular meetings and contact third parties to discuss processes, aged balances, and resolve queries.
* Support: Local and offshore Credit Control teams as needed.
* Ensure compliance: With Sarbanes Oxley control documents and maintain adherence to company guidelines.
Qualifications
Required Experience:
* Previous experience within Credit Control or finance is advantageous but not essential.
* Customer service skills with effective communication at all levels.
* Fluency in both German and English is required; French is beneficial.
* Experience in Debt management, financial services, or Insurance is preferred.
* Excellent Excel skills, including pivot tables, formulas, macros, etc.
* Strong prioritization, independence, and problem-solving skills.
* Relationship-building and commercial acumen.
* Ability to meet deadlines with a positive attitude.
What We Offer
Competitive salary & pension, discretionary bonus, 25 days annual leave plus options to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, subsidized gym membership, comprehensive learning & development, Employee Assistance program.
Our Values & Inclusion
We prioritize integrity, client focus, respect, excellence, and teamwork. We value diversity and inclusion, providing reasonable accommodations for individuals with disabilities.
About Us
Chubb is a global leader in insurance, operating in 54 countries, offering a wide range of insurance products and services, distinguished by financial strength, underwriting excellence, and global reach.
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