Repairs Manager
DO REPAIRS MANAGER_1766053226 Posted: 18/12/2025
Repairs Operations Manager
Location: South West London
Contract: Permanent
Salary: £55,000 - £60,000 per annum
Overview
We are partnering with a respected social housing provider in South West London to recruit an experienced Repairs Operations Manager on a permanent basis. This is a pivotal operational leadership role, responsible for delivering a high-quality, compliant, and customer-focused repairs and maintenance service across a varied housing stock.
This opportunity would suit a proven repairs professional with strong people management experience and a solid background in social housing repairs and maintenance.
Key Responsibilities
1. Lead the operational delivery of responsive repairs, voids, and minor planned works
2. Manage and develop a team of supervisors, operatives, and/or external contractors
3. Ensure all repairs services are delivered in line with health & safety, compliance, and regulatory standards
4. Take ownership of performance management, driving KPIs, SLAs, budget control, and customer satisfaction
5. Act as a senior escalation point for complex repairs issues and resident complaints
6. Oversee contractor performance, including cost control, quality assurance, and service delivery
7. Analyse performance data to identify risks, trends, and opportunities for continuous improvement
8. Work collaboratively with internal stakeholders across housing management, customer services, and asset teams
Essential Experience & Skills
9. Demonstrable experience managing repairs and maintenance services within social housing
10. Strong operational and people management capability
11. Proven experience managing budgets and contractor relationships
12. Excellent understanding of responsive repairs, voids processes, and compliance obligations
13. Strong customer service ethos with experience handling escalated complaints
14. Confident communicator with the ability to engage residents, teams, and senior stakeholders
Desirable
15. Relevant technical or professional qualifications (e.g. CIOB, HNC/HND in Construction or Building Services)
16. Experience managing large or complex housing portfolios
17. Knowledge of housing regulations and best practice within a London context
What's on Offer
18. £55,000 - £60,000 salary (dependent on experience)
19. Permanent contract with a stable and reputable housing provider
20. South West London-based role with a local operational patch
21. Opportunity to make a tangible impact on frontline service delivery
22. Long-term career progression and development opportunities
Next Steps