Revenues Officer
Location: Fully Remote (Midlands)
Rate: £21.07 per hour
Contract Type: Initial 3-Month Contract
Start: ASAP
Hours: 37 hours per week (Monday-Friday)
You will be joining a dynamic local authority environment, supporting Shropshire Council's Revenues and Benefits Service. This is a critical role focused on supporting the efficient and effective collection of council tax, where your contribution will be essential in meeting performance targets and ensuring a high level of customer service.
You will take ownership of maintaining council tax accounts, assisting with arrears collection, and engaging with service users, making a direct impact on the council's financial outcomes.
What you will do as Revenues Officer:
·Accurately maintain and update council tax account records
·Assist with the effective collection of outstanding council tax
·Handle customer enquiries by telephone and letter, providing excellent service at all times
·Liaise with external agencies and relevant officers on council tax matters
·Ensure compliance with all Local Taxation legislation and regulations
·Support the team in meeting key performance targets
What you will need:
·Proven experience in a customer service or administrative role (experience in local taxation is a bonus)
·Knowledge of Local Taxation legislation and regulations is advantageous
·Strong communication and negotiation skills
·Ability to work effectively within a team and contribute to service goals
·A proactive, solutions-focused approach to your work
What's on offer:
·Fully remote working (Midlands-based)
·Fast-paced, customer-focused role with real community impact
·Flexible 37-hour working week
·Opportunity to make a difference in the local government sector
If you are an experienced administrative professional with a passion for customer service, apply now or contact Jack ((phone number removed)) for more details. Interviews are starting soon