Job summary
Clinical Support Worker A&E B3
To apply for the band 3 post you must have NVQ level 3 (or be enrolled to commence the NVQ 3) and the care certificate.
The department is going through a lot of exciting changes which are providing opportunities for career development and progression.
We pride ourselves in the development of our staff.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Posted: 05 December 2025
Band: 3
Salary: £24,937 to £26,598 a year per annum pro‑rate
Contract: Permanent
Working pattern: Full‑time, Part‑time
Reference number: 262-A-25-7267443-A
Job location
Cumberland Infirmary, Newtown Road, Carlisle CA2 7HY
Job description & responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
You will work in the A&E department as part of a multidisciplinary team assisting in the care of adults and children.
Certificate of sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
For further information visit the UK Visas and Immigration website (opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Disclosure and Barring Service (DBS) check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the DBS to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows:
* Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one‑off payment.
* Enhanced Check: £49.50 + Administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one‑off payment.
Benefits
NCIC can offer successful future employees the following benefits:
* 27‑day holiday scheme rising to 33 after 10 years
* Flexible working scheme
* NHS discounts*
* Salary sacrifice schemes including lease cars and cycle to work*
* Excellent opportunities for development*
* Competitive NHS pension scheme
* Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems
*Subject to eligibility
Person specification
Qualifications (Essential)
* Level 3 vocational qualification OR short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties OR equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;
* Theoretical knowledge
* Experience of a range of care and related procedures
* Clinical observations
* Knowledge of data protection legislation and health and safety at work legislation
* National Care Certificate or commitment to complete within 12 weeks of commencing employment
* Numeracy and literacy level 2
Qualifications (Desirable)
* Undertaken relevant additional training for Clinical Support Workers
Knowledge & experience (Essential)
* Experience of working in health or social care.
* Experience of undertaking and recording clinical observations and escalating changes or findings.
* Working knowledge of legislation underpinning care provision.
* Understanding of the importance of robust, accurate, clear, timely documentation.
* Insight into behaviours and skills of a carer and the need for effective team work.
* Knowledge of safeguarding.
* Understanding of work‑related boundaries.
* Awareness of GDPR and the need for confidentiality.
Knowledge & experience (Desirable)
* Familiarity with current NHS and social care policies.
* Computer skills.
* Clinical policies and procedures.
* Evidence of understanding of Trust business.
* Experience of working in the Trust previously.
Skills and aptitudes (Essential)
* Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
* Time‑keeping, planning and prioritisation skills.
* Basic IT skills to use electronic patient records and other Trust systems.
* Analytical and judgement skills to make decisions based on patient/service user interactions, observations and metrics.
* Ability to demonstrate the importance of holistic person‑centred care and related procedures.
* Attention to detail.
* Ability to use initiative appropriately.
* Ability to demonstrate the compassionate values and behaviours needed for dignified care.
* Desire to encourage and support patients to remain as independent as possible.
* Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
* Caring and empathetic.
* Motivated and with a pro‑active approach.
* Ability to work independently and as part of a team.
* Committed to providing high quality patient care.
* Willingness to undertake job‑related training and multi‑disciplinary competencies for more effective patient care.
* Personal resilience.
* Ability to work calmly and effectively under pressure.
* Presents self as courteous, respectful and helpful and understands importance of professional image.
* Reliable, adaptable and dependable.
Skills and aptitudes (Desirable)
* Keyboard skills.
* Venepuncture.
Personal circumstances (Essential)
* Willing to work flexible hours including nights, weekends and bank holidays.
* Flexible and versatile approach to meet the needs of the service.
Personal circumstances (Desirable)
* Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off‑site.
Important information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
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