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Business Consultant - Market Experience Ireland, Cheltenham
Client: Itineris
Location: Ghent (Sint-Denijs-Westrem), UK, or EIR
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
There’s a saying at Itineris: "Together goes a long way." We live by that. Whether translating customer needs into software, selling, coding, or maintaining our business, we aim to grow and deliver innovative software that empowers utilities to better engage with their customers.
Function:
The Business Consultant will work for the customer and the Itineris project and service delivery teams, responsible for the success of the UMAX solution by ensuring customer needs are managed from a business and market regulations perspective. The role focuses on providing business and market guidance to application consultants and supporting mediation decisions with the customer business.
The role is based in Ghent, UK, or EIR, and requires experience in the Irish market (ROI and NIE). ERP implementation experience is a plus.
UMAX is a cloud-based software solution for water and energy utilities, built on Microsoft Dynamics 365, automating business processes and enabling better customer engagement.
As our Business Consultant with market experience (EIR), you will:
* Act as the link between Business and IT as a business-focused analyst.
* Manage customer expectations and support functional experts to translate business needs into requirements.
* Attend workshops and meetings onsite with customers.
* Provide feedback to product development, sales, and marketing.
* Contribute to the evolution of the UMAX solution for market readiness.
* Collaborate with clients, sales, pre-sales, product, and project teams to develop strong relationships.
* Participate in project progress meetings and identify risk areas proactively.
* Deliver high-quality consulting services to new and existing customers.
* Work with colleagues to upskill and understand best practices in the Irish energy market (ROI & NIE).
* Continuously develop knowledge within the Utility market, especially in Ireland, and transfer knowledge to colleagues.
What you bring:
* Strong analytical skills (master’s degree or equivalent experience).
* In-depth knowledge of the Irish energy market.
* At least 5 years’ experience as a Business/Functional Consultant in large ERP/CRM projects.
* Expertise in identifying business requirements and understanding customer processes.
* Skills in Business Process management.
* Excellent communication skills in English; Dutch is a plus.
* Willingness to travel depending on project phase.
* A dynamic team player with problem-solving skills.
* Hands-on, initiative-taker, quality-driven.
* Customer-oriented with adaptability to fast-paced environments.
What we offer:
* A fast-growing, international environment with offices in Ghent, London, and Atlanta.
* Opportunity to work with future-ready utilities and develop utility expertise.
* Internal mobility, educational programs, and growth paths.
* An entrepreneurial environment with a direct impact on growth.
* An open culture valuing breaks, wellbeing, and celebrations.
* Onboarding, learning, and buddy programs.
* Flexible hybrid working options.
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