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Talent Acquisition Manager - Support Centre and Salon
Townhouse is coming to Cambridge!
About Us:
Want to be a part of the UK’s number 1 nail salon? We are hiring ambitious Salon Managers to join our team.
Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, Sheerluxe and many more, with 40+ salons across the UK and Los Angeles. We are the most talked about nail brand leading in the revolution of the nail care space, not just for our clients, but for the hardworking team members who work in it.
Founded by Juanita Huber-Millet, Townhouse is a visionary nail salon brand committed to raising the standard of the salon experience. With a focus on immaculate, bespoke treatments and meticulous attention to detail, Townhouse promises an exceptional experience for both clients and team members alike.
About the Role:
As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with company standards.
Support and lead the team with a hands-on leadership approach. Establish and manage staff rotas, making weekly corrections as necessary. Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development.
Dedicate 50% of working hours to ensuring service quality. Follow up on customer reviews and address complaints promptly. Enhance the customer journey and aftercare services. Keep the team updated on current projects and promotions.
Oversee daily salon operations, ensuring efficiency and excellence. Ensure compliance with relevant regulations and standards. Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards.
Role Responsibilities:
* Ensure flawless treatments and customer experiences.
* Foster a motivated, knowledgeable, and efficient team.
* Lead by example as a Townhouse Ambassador.
* Manage schedules to balance sales and team well-being.
* Address customer reviews and complaints promptly.
* Oversee daily salon operations, maintaining cleanliness and safety standards.
* Manage stock levels, ordering, and security.
* Evaluate and develop team performance.
* Implement a local salon marketing plan and track results.
* Ensure compliance with regulations and licensing.
Qualifications:
* NVQ Level 2 in Beauty or equivalent.
* Proven experience in salon management.
* Strong leadership and team management skills.
* Comprehensive understanding of HR procedures.
* Demonstrated ability to drive high levels of customer satisfaction.
* Knowledge of health and safety procedures in a salon environment.
* Proficient in salon operations and compliance management.
Employee Benefits at Townhouse:
* Private healthcare and wellness support - Benefit from the nail industry’s first private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS.
* Shopping discounts - a range of discounts on some of the largest brands to save you money every day.
* Birthday Pamper Party: During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
* Social Budget - Every month your manager gets a budget to spend pampering you and your team. Expect treats, lunch at work or a night out – to be agreed with your manager!
* Employee Discount: 50% discount on treatments
* Bonus Scheme to earn up to £4,000 per year
Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!
Apply Now and Be Part of Our Exceptional Team!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Retail
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