About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.
Job overview
Due to a promotion within the team, we’re looking for a dedicated Claims Supply Chain Executive to join AXA Commercial on a full-time, permanent basis. In this role, you’ll be responsible for overseeing the performance management of all claims suppliers to ensure they meet our service targets within operational areas. If you possess sound analytical skills, a good understanding of business strategy, and in-depth knowledge of claims or supply chain management processes, we would love to hear from you!
Key responsibilities
* Act as the main link between Supply Chain, Operations, and Suppliers to ensure clear communication and coordination.
* Gather and document business requirements related to service expectations, including Supplier SLAs within operational areas.
* Hold regular review meetings with suppliers to address service issues, agree on remedies, and document actions and outcomes.
* Serve as the escalation point (internal and external) for supplier-related queries or complaints, working with the right teams to resolve issues promptly.
* Maintain sound working relationships with the Supply Chain Manager, sharing performance data and supporting supplier development strategies.
* Oversee the onboarding of new suppliers, including communication plans, system access, and providing necessary guidance.
* Support timely payments to suppliers and work to reduce late payments, strengthening supplier relationships.
* Use MI, customer, and operational feedback to monitor and benchmark supplier performance, encouraging continuous improvement and sharing best practices.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience
* Proven track record within claims or supply chain management.
* Good understanding of business strategy and operational plans.
* Sound analytical skills.
* Ability to present data and insights.
* Excellent communication and networking abilities.
* Ability to influence people and situations to achieve optimal outcomes.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to laura.venables@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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