Location: HaydockHours: FTC 12 Months08:00 - 16:30 Monday & Tuesday 08:30 - 17:00 Wed - FridayDepartment: CX Team Speedy is the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant, and support services – everything for every job.We are looking for a Customer Service Coordinator to join our dedicated team. If you're a natural communicator with a problem-solving mindset and a genuine passion for delivering outstanding customer service, we want to hear from you.About the RoleAs a Customer Service Coordinator, you'll be the first point of contact for our customers—whether they need support, have a query, or aren't satisfied with a service. Your calm, empathetic nature and clear communication will ensure every customer walks away with confidence in Speedy.You'll engage with internal teams and depots across the business to resolve customer concerns and keep things moving efficiently. You'll help us build long-term customer relationships by going above and beyond in every interaction.Key ResponsibilitiesDeliver exceptional customer service to new and existing customers and internal colleaguesHandle incoming enquiries and complaints with professionalism and careQuickly build rapport with customers, listen actively, and identify the root cause of issuesCommunicate with Speedy depots and the wider business to resolve customer requestsIdentify opportunities to improve customer satisfaction and enhance service deliveryPromote process improvements and share best practice across the teamChampion a positive team culture and contribute to a collaborative working environmentWhat We're Looking ForExcellent listening skills and genuine empathyStrong problem-solving and troubleshooting abilitiesA clear, professional telephone mannerResilience, patience, and a proactive attitudeConfident written and verbal communication skillsAbility to work to targets and meet deadlinesAdaptability to change in a fast-paced environmentA high level of accuracy, integrity, and attention to detailExperience with Microsoft Office (Excel, Outlook, Word); knowledge of Dynamics is a plusUnderstanding and support for Speedy's ESG Strategy – Decade to DeliverWhat We Offer26 days holiday plus bank holidaysLife assurancePension schemeCanteen facilities95% discount across the Speedy brandOpportunities for training, development, and career progressionVoluntary health cash planMy Staff Shop – exclusive discounts with a wide range of suppliersGreen Commute Initiative – cycle to work schemeVita – Employee Assistance Programme (EAP) for wellbeing, legal, financial, and personal supportA leading Work-Life Balance initiative, including flexible and hybrid working options such as flexible start/finish times, term-time hours, shorter days, and job sharesCareer Line of Sight – a structured path for growth within the Speedy GroupWhy Speedy?Speedy is committed to putting People First. We foster a culture of inclusion, wellbeing, and opportunity. Our goal is to support you in delivering your best work while maintaining a healthy balance in and outside of the workplace.Please note:Some roles may require a DBS, credit, or security clearance check.Speedy reserves the right to close applications early if a high volume is received, so early application is advised.All roles require proof of the right to work in the UK at the time employment begins.We're proud to be an equal opportunity employer. We welcome applications from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, veteran status, neurodiversity or disability.Read more about our ESG policies: https://www.speedyservices.com/esg/governanceReady to Make a Difference?Apply now to join our Customer Service team and be part of the trusted name behind thousands of successful projects.