Overview
Join Saltrock as a Store Manager in Weston-Super-Mare, England, United Kingdom. This is a 40 hour contract. Saltrock is a British coastal lifestyle brand, known for its iconic print designs, rooted in the South West since 1988.
Responsibilities
* Relationships
o Proactively build and maintain a professional commercial relationship throughout the business, ensuring the company’s requirements are met.
o Proactively build and maintain a professional commercial relationship with Head Office, DC and retail team to ensure the best commercial decisions for the store are made.
* Customer
o Ensure all customers are approached, engaged and proactively sold to. Provide the highest standards of customer service at all times.
o Ensure customers have a positive experience within the store through the actions of all team members.
o Adhere to all company policies and procedures including where relevant centre procedures, with particular emphasis on health and safety of staff and customers.
o Maintain high security awareness by ensuring that all company security procedures are complied with.
* Sales/Financial
o Accurately completes/understands commercial file - monitor sales and enter commercial data in Commercial File; use information to influence decisions and maximise opportunities.
o Ensure that all company and where applicable centre procedures are strictly adhered to; implement any markdown and price alterations within agreed timescales.
o Ensure the store is appropriately staffed to maximise peak trade periods.
o Keep personal expenses to a minimum.
* Stock Maintenance & Visual Standards
o Maintain a high standard of housekeeping to keep the store attractive, healthy and safe.
o Monitor and manage all aspects of stock management including stock losses, markdowns and stock levels.
o Merchandise product commercially ensuring visual merchandising principles and guidelines are adhered to ensure maximum sales.
o Ensure stock is tidy, presentable, replenished and attractively merchandised.
o Process deliveries in a timely manner.
o Maintain high standards of housekeeping including stockroom standards.
* People
o Recruit and train new employees which meet Saltrock standards ensuring that all probationary requirements and individual reviews are carried out within the correct time scales.
o Carry out induction of new staff ensuring that required competencies are demonstrated and all documentation is correctly completed and then forwarded to Head Office and Line Manager as required.
o Monitor and evaluate the development needs of staff ensuring appropriate coaching and training is provided to ensure needs are met.
o Monitor performances of staff identifying any disciplinary issues or training needs and ensuring appropriate action as required.
o Motivate team members to deliver exceptional service to all our customers both internal and external as an ambassador for Saltrock.
o Ensure all team members deliver agreed service levels to customers, maximising every sales opportunity.
o Proactively seek feedback from competitors on performance to ensure we are aware of any factors that could affect trade.
* Communication
o Complete all administration tasks required correctly and on time.
o Implement and maintain communication systems to staff, line manager and brands as required.
o Ensure all communication tools provided by the business are utilised to benefit the store.
o Ensure all communication with Head Office, DC, retail team is polite, clear, concise and fit for purpose.
o Ensure feedback on commercial performance is effectively communicated to all relevant parties.
* Role Competencies
o To be responsible for the sales performance and standards of the assigned store.
o To maximise profitability by efficient management of resources.
o To maximise sales in store by ensuring that all staff are fully trained and motivated, and that the store is merchandised to provide a positive shopping experience and achieve budgeted profit.
o Support the Retail Controller as required with retail responsibilities.
Qualifications / Skills
* Management
* Excellent people skills
* Visual merchandising
What We Offer You
* Rest and relaxation are important, we offer above statutory holiday, 33 days per year (inc. bank holidays) and after 5 years with Saltrock you will be rewarded with an extra 2 days; pro-rata for part time.
* Your Birthday is a big deal, you will have an extra full paid day off on or near your birthday
* Uniform allowance
* 50% discount on all Saltrock and Crew Clothing products
* Three fully paid charity days per year
* Life Assurance (4 x salary)
Role details
* Job function: Sales and Business Development
* Industries: Retail
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