This is an exceptional opportunity for a Technical Support Advisor to join this global company within their prestigious, modern Chester office. Driven by the passion to improve their customers’ experiences, the company continues to grow as a market leader in their industry. With a commitment to an increased presence in the market, they are accelerating their business transformation in order to reach more people, more effectively. The Technical Support Advisor role is the critical escalation point for all customer queries to ensure the highest standards of service are consistently met in all customer interactions. The successful Technical Support Advisor will receive benefits including an annual bonus; 26 days’ holidays plus Bank Holidays; life assurance; contributory pension scheme; buy/sell holiday scheme; free onsite parking What you will do * Provide level 2 support as part of a small, motivated team * Provide technical and support to customers over the phone, email and web chat * Handle resolution referrals, ensuring the customer receives a world-class level of service and leaves with the confidence to remain as a long-term customer * Assist and deliver internal training to maintain product knowledge with other teams and colleagues * Analysis of complaints to make recommendations for service improvements What you bring * Minimum of two years’ experience in Technical Support position,...