Call Handler – Housing Association Repairs
Walton-on-Thames
Monday to Friday, 8:00am – 5:00pm
16.12 per hour (Umbrella PAYE)
We are currently seeking an experienced Call Handler to join a Housing Association based in Walton-on-Thames. This is a key role in supporting residents by handling repair requests and providing excellent customer service.
Role Responsibilities:
1. Act as the first point of contact for tenants regarding housing repairs and maintenance issues.
2. Log repair requests accurately and schedule appointments with contractors.
3. Provide updates to residents on progress and ensure service levels are met.
4. Handle general enquiries with professionalism and empathy.
5. Work closely with internal teams to resolve issues efficiently.
Requirements:
6. Previous call handling or customer service experience (preferably within housing, facilities, or repairs).
7. Strong communication skills with the ability to remain calm under pressure.
8. Good IT skills and ability to use housing/repairs management systems.
9. A proactive and problem-solving approach.
Offer:
10. £16.12 per hour (Umbrella PAYE).
11. Full-time, Monday to Friday (8am–5pm).
12. Immediate start available.
13. Friendly and supportive team environment.