PassMeFast is a leading provider of intensive driving courses in the UK, helping over 40,000 learners hit the road since 2016. By connecting learners with DVSA-approved instructors, we provide a fast, professional, and hassle-free driving experience. Now offering courses across England, Wales, and Scotland, we pride ourselves on our streamlined, supportive approach that empowers learners of all skill levels to become safe, confident drivers.
Job requirements
As a Customer Support Advisor, you will provide exceptional service to PassMeFast customers, ensuring prompt and professional handling of queries. We’re looking for strong communicators who think logically and empathetically to provide outstanding customer experiences.
Job responsibilities
* Respond to Customer Queries: Efficiently handle inbound customer queries via multiple channels, following PassMeFast’s service guidelines.
* Take Ownership: Act as the primary point of contact for customer interactions, providing updates and resolving issues.
* Assist CX Team Efforts: Support outbound communications as needed, including payment collection or booking follow-ups.
* Meet SLAs: Maintain service level agreements, including response and resolution times.
About You
* Clear Communicator: Strong verbal and written communication skills, adaptable to diverse customer needs.
* Problem-Solver: Quick, logical thinker with a proactive approach to resolving queries.
* Empathetic and Positive: Able to address customer concerns with empathy and a helpful attitude. Experience in phone etiquette and customer support is preferred.
* Organized and Multitasking: Skilled at handling multiple systems and ongoing interactions efficiently.
* Team-Oriented: Collaborative mindset with a strong work ethic to meet targets and uphold high standards.
Benefits
* Salary: £24,024 plus performance-based bonus
* Holidays: 25 days per year (plus public holidays)
* Holiday Purchase Scheme: Option to buy up to 5 additional days and carry over unused leave
* Birthday Off: Enjoy a day off on your birthday
* Enhanced Maternity & Paternity Leave: Enhanced leave and pay
* Pension Scheme: Company pension contributions
* Life Assurance: Coverage of 4x your basic salary
* SmartHealth GP Service: Access to online/telephone GP consultations and referral services
* Employee Assistance Program: Free counseling sessions and support
* Perkbox Benefits Platform: Discounts on wellbeing services, gym memberships, and retail vouchers
* Cycle to Work Scheme: Save on a new bike while commuting sustainably
If you’re ready to make a difference in the driving industry by delivering excellent customer support, we’d love to hear from you!
#J-18808-Ljbffr