Responsibilities: To manage and maintain the day-to-day PPMs, reactive/responsive maintenance workflows using Business applications for all related contracts to an effective and efficient manner. The Contracts are through clients such as Local Government, NHS Clients and National 3rd party Facility Management Companies. This is a temporary, full time employed position for a professional, confident, and motivated individual. Main Duties 1. PPM/ PPM remedials/Reactive Tasks 1.1 To support the Business with ensuring that all work activity is carried out in in line with KPIs and all remedial works are chased and completed in a timely manner. 1.2 Ensure that all documents relating to PPM/ PPM remedials/Reactive Tasks are uploads onto the relevant systems (CAFM) 2. Operational Focus 2.1 Manage and book in client jobs raised via Mailbox, Portals and verbally 2.2 Schedule correct labour to complete PPM jobs onto PDA system for engineers 2.3 Schedule correct labour to complete reactive jobs onto PDA system for engineers 2.4 Manage workloads proactively to ensure KPIs and efficiencies are always maintained 2.5 Order materials for site delivery as required 2.6 Actively, monitor the response from the PDA and come up with solutions on how to aid and support the field engineers, but also facilitate in engineers completing timely and comprehensive job reports in a timely and correct manner 2.7 Build relationships with new and existing clients. Help solve any Client issues that arise 2.8 Ensure key information is recorded on our shared drive 2.9 Manage engineers’ diaries to include all types of absence and timekeeping 2.10 Complete reporting requirements for clients on a weekly and monthly basis and or as required 2.11 To be proactive at all times to seek improvements with work activity 3. Personnel Specification: 3.1 PPM/Reactive/CAFM experience essential 3.2 Ideally, with similar role experience, whether working for a contractor or local authority, housing association or facilities management company. 3.3 Great customer service 3.4 Able to build rapport 3.5 Confident under pressure 3.6 Impeccable organisational skills 3.7 Remain calm at all times, with ability to prioritise effectively 3.8 Great attention to detail, especially when working with numbers 3.9 Advanced knowledge of Word, Excel and other database applications Job holders are expected to have; Ø Education to GCSE or O’ level Ø Excellent working knowledge of all Microsoft office applications Ø Experience with the Business administration Ø Experience with document control Ø Demonstrate ability to work on own initiative and adopt a pre-active approach Job holders Competencies; Ø Have Commercial awareness and understanding of the need to adhere to processes and work schedules in order to maximise revenue Ø Experience with handling calls from housing residents in a courteous and professional manner Ø Problem solver with a dynamic and proactive approach to finding effective solutions Ø Proven people management experience ideally within the Construction or Mechanical Engineering environments in both the Private and Public Sectors Ø Communicates clearly and concisely at all levels using various methods of communication Ø Be a strong team player and have the ability to work successfully as an individual or as a team member to obtain effective outcomes Ø Have the ability to multitask when working to deadlines and in a pressurised environment Ø Have strong organisational skills Ø Safety and Quality driven BENEFITS: - 28 Days paid holiday inc bank holidays - Workplace pension scheme - Training in all technologies/systems installed The role will require a 42.5hrs working week Mon-Fri exclusive of 30 min meal break. The work pattern will vary, either 7am – 4pm or 8am - 5pm inclusive