Repairs Planner
Location: Kingston upon Thames
Contract: Permanent
Role Overview
Responsible for scheduling, coordinating, and monitoring maintenance and repair works across social housing properties, ensuring operatives and contractors are efficiently deployed and residents receive a high standard of service.
Key Responsibilities
* Plan and allocate work orders and appointments for repairs and maintenance operatives
* Manage and optimise daily schedules using job management systems
* Monitor job progress and ensure completion within SLAs
* Liaise with residents to arrange and confirm appointments
* Coordinate with operatives, supervisors, and contractors to ensure resources and materials are available
* Respond to emergency repair requirements
* Maintain accurate records of work orders, schedules, and resident communications
* Support performance reporting and operational improvement
* Handle resident queries and complaints professionally
About You
* Experience in planning, scheduling, or coordination (housing, construction, or maintenance preferred)
* Strong organisational and administrative skills
* Confident IT user (Microsoft Office and scheduling/job management systems)
* Excellent communication and customer service skills
* Able to manage high volumes of work and changing priorities
Benefits
* 25 days annual leave plus bank holidays
* Development and progression opportunities
* Salary sacrifice schemes (holiday purchase, EV, pension)
* Life assurance and private medical insurance
* Wellbeing support and employee discount platform
* Enhanced family leave and occupational sick pay