The main purpose of the role
You will be part of the Business Support team which is responsible for delivering administrative and technical support for the whole of Planning Services (Development Management, Planning Policy, Heritage, Landscape and Tree Teams and Compliance).
Specific duties and responsibilities
Produce officers reports and decision notices. Compile committee agendas, including PowerPoint presentations and process public speaking requests from residents and stakeholders.
Gather information from databases and files for basic queries, including solicitor enquiries.
Ensure all general correspondence to the department is distributed appropriately and efficiently to the correct teams.
Scanning and indexing of current and historic applications to maintain the planning website.
Processing of pre-application enquiries and complaints.
Provide basic administrative support for Planning Services including day-to- day tasks, plus specific projects, record management, document preparation and consultation tasks.
Book rooms and provide other support for the organisation of public events and meetings.
Recording and processing of daily payments and refunds.
Register planning compliance investigations within target times.
Place purchase orders internally and externally.
Collect information for others to respond to Freedom of Information requests and complaints.
Carry out basic tasks to support the Business Support Team in the validation and registration of planning applications, including printing and distribution of correspondence.
To participate constructively in the delivery of the ongoing change agenda of the Council and Government and to adapt and update processes accordingly.
To exhibit appropriate behaviour for the delivery of a high quality, professional public service.
To carry out other tasks as required commensurate with the level of this post.
Depending on your experience, you may start with us at a higher pay scale and so as you would expect, you would have more responsibility appropriate to that scale. We have set out the extra responsibilities below.
In addition, team members at the higher grade, Scale 5, will be expected to:
Provide administrative support for Planning Services including day-to-day tasks plus specific projects, record management, document preparation and consultation tasks.
Provide information for queries relating to more complex legal requests.
Log all the applications received daily; carry out all the comprehensive technical and financial checks as part of the validation process; produce the necessary consultations and Register all applications within the deadlines as provided.
Administration of the appeals process.
Collect information for others to respond to more complex Freedom of Information requests and Complaints.
In addition, team members at the higher grade, Scale 6, will be expected to:
Provide technical administrative support for Planning Services including database management, day-to-day tasks plus specific projects, record management, document preparation and consultation tasks including the Local Plan.
Validate and register more complex applications including applications under a Planning Performance Agreement
Basic registration and administration of Community Infrastructure Levy.
Supervise and mentor other Business Support Team Officers when required.
Produce weekly management reports and press notices as required.
Our job descriptions cover as much of the role as we can possibly get down in writing, but issues will arise, and we hope and expect that you will understand that and take on-board other tasks from time-to-time, in keeping with your role of course.
Person specification
Qualifications and education
1) Evidence of having completed education and training relevant to administrative duties. (Essential)
Experience
2) Capable of delivering administrative, clerical or technical support. (Essential)
3) Experience of working in a frontline service to the public. (Desirable)
Knowledge, skills and abilities
4) Ability to use IT software packages to record data across a range of activities in an office environment. (Essential)
5) Knowledge of the administrative, clerical and technical support needs of a Planning Service. (Desirable)
6) Broad understanding of Government guidance and procedures relevant to the Planning Compliance/Trees and Heritage services. (Desirable)
7) Good written and oral communication. (Essential)
8) The ability to understand plans and technical drawings sufficiently to carry out the duties of the post. (Desirable)
9) Evidence of delivering excellent customer care, including dealing with difficult customers in a calm, polite but assertive manner. (Desirable)
10) Ability to work with minimum supervision under pressure to meet deadlines/targets in changing circumstances. (Essential)
Technical Support Officer Technical Support Officer Technical Support Officer Technical Support Officer
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