French Speaking Customer Service Advisor
Location:Wigan
Salary: £24,000 - £28,000
Working hours:Monday - Friday, 9am - 5pm
Contract:Permanent, Full timeMy client is looking to recruit a Fluent French Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £28,000 inclusive of on call allowance.
You will be speaking with existing French speaking customers regarding a variety of queries through email, live chat and over the phone.
The contracted working hours are Monday to Friday, 9am - 5pm plus the occasional requirement to handle an on-call / out of hours phone.
The main duties of the French Speaking Customer Advisor role include;
Speaking to customers in French (verbally and written)
Provide 1st line support to all end users globally
Incident Management and Resolution
Escalation to Tier 2 when unable to resolve issues
To provide an excellent customer service experience whilst managing customer expectation
To manage faults, requests and enquiries on behalf of the customerWHAT EXPERIENCE DO YOU NEED?
Fluent in both French and English languages
Good spoken and written communication skills
Reliable with excellent time management skills
Confident with using computers
Excellent customer service & communication skillsIf you would be interested in applying for this French Speaking Customer Service position and are able to begin work immediately within a permanent contract based in Wigan then please apply immediately.
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