Freelance Tenant Liaison Officer - Cheltenham
Our agency is currently working with a leading contractor delivering works across residential and social housing properties in Cheltenham, and we are seeking an experienced Freelance Tenant Liaison Officer (TLO) to support ongoing projects.
The Role
As a Tenant Liaison Officer, you will act as the key link between residents, contractors, and project teams, ensuring works are delivered smoothly while maintaining excellent resident relationships.
Key Responsibilities
* Act as the main point of contact for tenants and residents
* Communicate project timelines, access requirements, and updates clearly
* Manage resident queries, concerns, and complaints professionally
* Arrange appointments and access for works
* Maintain accurate records and reports on resident engagement
* Support site teams to ensure minimal disruption to residents
Requirements
* Proven experience as a Tenant Liaison Officer (or similar role)
* Strong communication and interpersonal skills
* Experience working within social housing or occupied residential environments
* Ability to work independently on a freelance basis
* Excellent organisational and problem-solving skills
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