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We are looking for detail oriented and forward thinking individual to join our People and Culture team as an HR Shared Service Manager. You will be responsible for the high-quality delivery of HR Services, Systems and Processes through a centralised team of HR Coordinators, focussing on optimising the efficiency and effectiveness of HR processes and data management.
This is an exciting opportunity for a tech-savvy individual who is passionate about data, processes and emerging technologies to continuously improve our services and provide an excellent user experience.
Why Join Us?
At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.
Responsibilities:
HR Process management
* Establish standard operating procedures, ensuring compliance with all relevant HR policies, procedures, approvals, reporting and regulations to maintain accurate and up to date employee records and documentation
* Identify opportunities for process optimisation and automation and to improve user experience
System and Data Management
* Oversee the daily operation of the HR Information System (HRIS)
* Ensure data integrity, security and accuracy within the system, developing reporting capabilities and dashboards as needed
* Develop and Execute Project plans for HRIS /other technology upgrades and enhancements
Service Delivery Management
* Ensure timely and accurate delivery of HR Services including offer management and employee administration
* Monitor service level agreements and key performance indicators to ensure high service standards are maintained
* Collaborate with other People and Culture teams, payroll and other internal stakeholders
* Act as primary escalation point for employee administration queries and issues, ensuring a positive employee experience through effective resolution and communication.
* Undertake route cause analysis for improvement/development
Team Leadership and Development
* Oversee the daily operations of the HR Services Team
* Lead, mentor and develop a team of HR Coordinators to optimise their performance
* Develop and deliver training programs for new team members
HR Projects
* Participate in Global / Regional P&C projects related to HR data and processes
* Manage ad hoc projects related to HR data, systems, processes or applications
Qualifications & Experience:
* Excellent understanding of data management and reporting
* Strong problem-solving and analytical abilities to drive process improvement
* Experience with HR Information Systems and/or technology platforms
* User experience focused mindset with a commitment to delivering high-quality service
* Good communicator with ability to build collaborative relationships
* Experience of working in an HR services or recruitment process environment is desirable
* Good level of written and verbal communication skills
What you'll receive:
* Competitive Pay: Base salary with opportunity of an annual company performance-based bonus.
* Holidays: 24 days' annual leave (up to 27 days with service) plus your birthday off, with the option to purchase up to five additional days.
* Pension: Competitive plan with contributions that grow with your length of service.
* Health & Wellbeing: Flexible benefits fund offering private medical insurance, dental, gym memberships, health screenings, and more.
* Family-Friendly Entitlements: Generous policies, including an employee assistance programme.
* Additional Perks: Monthly early finish Fridays, discounted share purchase opportunities, annual volunteering programme and awards, gym membership discounts, and retail shopping discounts through Tastecard and ManpowerGroup Rewards.
About us:
ManpowerGroup is where our collective strength lies. We support the business and our family of brands with a connected and collaborative network of support functions. Whether it's compliance, finance, HR, IT, legal, marketing or talent - we work together as one integrated team to identify and address the company's needs. We are proud to have been voted one of the world's most ethical companies for 16 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices.
We are committed to promoting a diverse and inclusive community-a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
We can only consider candidates who reside in the United Kingdom and hold full right to work.
We get people and together we'll shape our future. Apply now.
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