Customer Service Administrator North Telford Temporary to Permanent £12.21 per hour Monday-Friday, 9am – 5pm This is a fantastic opportunity to join a well- established, highly successful company based just North of Telford on a temporary to permanent basis. This position is based in the transport department working as part of a small friendly team and reports directly to the Company Director. The main purpose of the role is to ensure customer satisfaction while meeting company expectations and supporting the day-to-day running of the logistics operation. Responsibilities and duties will include, but not limited to: * Process new job details onto the Transport Management System * Deal with customer queries and requests via phone calls and emails. * Communicate any delivery delays to customers * Communicate with drivers, warehouse staff, other pallet network depots and customers to report and resolve delivery or collection issues. * Ensure the Transport Management System is up to date and accurate. * Uploading of proof of deliveries from all our departments. * Maintaining relationships with customers and colleagues Skills and Experience * Excellent communication and interpersonal skills * Able to work on own initiative and as part of a team * Able to work under pressure * Flexible approach to working * Excellent time keeping and attendance The application ...