Salary: £110,000 - 110,000 per year Requirements: Proven experience working within a telecommunications (Telco) environment Strong background as a Senior Service Designer, with a portfolio demonstrating impactful service improvements Solid understanding of fixed connectivity services (eg, broadband, fibre, leased lines) Strong knowledge of mobile networks, including hands-on experience or understanding of APN (Access Point Name) configurations Experience working with complex systems and integrating multiple service layers Excellent stakeholder management and communication skills Familiarity with network infrastructure and telecom architecture (desirable) Experience in agile delivery environments (desirable) Responsibilities: Lead the design of end-to-end services across digital and operational touchpoints Translate complex technical and business requirements into intuitive, user-centred service experiences Collaborate closely with cross-functional teams including product, engineering, and network specialists Map customer journeys, identify pain points, and drive continuous service improvement Facilitate workshops and stakeholder sessions to align on service vision and outcomes Ensure service design aligns with business goals, technical constraints, and customer needs Technologies: Mobile Network Architect More: We are a global Telecommunications client seeking a highly experienced Senior Service Designer to join our team in Newbury, offering hybrid working. In this role, you will play a key part in shaping seamless, end-to-end customer experiences within the telecommunications space, working on complex, large-scale services that span both fixed and mobile connectivity. This position offers an opportunity to influence impactful service improvements while collaborating with cross-functional teams. last updated 22 week of 2026