Overview
As a Vendor Consultants Manager in Retail Business Services (RBS), you will help shape and deliver on the strategy for managing Amazon vendors for JP MP. RBS is seeking a customer-obsessed, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards.
You will interface internally with leaders from our Retail and Vendor Services teams and be responsible for all operational aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They are a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and excel at building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships.
You will lead the team that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.
Key job responsibilities
* Lead a team of 10 Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed.
* Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
* Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
* Manage end to end goal setting for team to align with organizational goals.
* Build strong relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
* Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
* Leads recruiting and hiring efforts across direct team and broader organization.
* Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants.
* Monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and manage expectations with Vendor Consultants as appropriate.
BASIC QUALIFICATIONS
* Bachelor’s degree or higher
* 10 years’ experience in service delivery/operations/project management, ability to thrive within a fast paced metrics driven environment.
* Minimum 3 year experience in people management and complex metrics management, or in complex project management.
* Excellent written and Oral Japanese and English
* Possess strong communication and leadership skills
* Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines
* Have an absolute passion for ensuring a great customer experience
* Possess exceptional skills in data manipulation and analysis
* Attention to detail and proven ability to manage multiple, competing priorities simultaneously
PREFERRED QUALIFICATIONS
* Project management experience & project management Certificate
* Lean Six Sigma certificate
* Overseas working or study experience
* Experience or skills in IT or engineering working environment
* MBA
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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