Go back Sherwood Forest Hospitals NHS Foundation Trust
Operations Support Officer
The closing date is 17 May 2026
This is an exciting opportunity to join the Surgery Division at King's Mill Hospital as an Operations Support Officer, playing a key role in delivering efficient, high‑quality, patient‑centred services. Working within the Business Unit, you will support service delivery, performance management and continuous improvement.
You will work closely with Service Line Directors and Heads of Service to provide operational and business support, including developing business plans and cases, coordinating meetings, and contributing to service development and new opportunities.
A key focus of the role is turning data into insight. You will manage performance systems, analyse data, identify improvement opportunities, and produce timely reports to support decision‑making. You will also support benchmarking, embed effective processes and help train colleagues in improvement tools.
This fast‑paced role suits someone who enjoys collaboration, problem‑solving and innovation, offering the chance to make a real impact on patient care.
Main duties of the job
Key responsibilities include:
* Support service delivery and performance management initiatives.
* Develop and maintain business plans and cases.
* Coordinate meetings and service improvement activities.
* Analyse performance data, identify improvement opportunities and produce reports.
* Support benchmarking and embed effective processes.
* Train colleagues in improvement tools and techniques.
About us
We are an award‑winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and aim to treat every patient as we would want a member of our own family to be treated. We expect our staff to be caring, kind and courteous to each other and to look out for each other, and we are truly a clinically‑led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the national NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and King’s Mill Hospital as the only ‘outstanding’ NHS‑run hospital in the East Midlands.
Visa & Sponsorship
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list. Home Office guidance has changed as of 9th April; anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements:
* Working knowledge of principles of service development/improvement and performance management acquired through Diploma or equivalent experience.
* Knowledge of associated processes and systems.
* Advanced keyboard skills.
* Working knowledge of the NHS including management knowledge.
* Knowledge of principles and of business/performance management techniques.
Qualifications:
* Diploma or equivalent experience or training.
* Management knowledge or experience to degree level equivalent.
Experience:
* Previous experience of service development/improvement and performance management processes.
* Experience of developing reports and business cases.
Further training: Information not provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
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