Remote working - with monthly travel required to our claims operations office in Sheffield. About Homeprotect We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry. We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof. We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do. Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do. Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered. What It's Like To Work Here Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love. Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences. Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last seven consecutive years Sound good? Read on to find out more about joining our team… Key Responsibilities Own our internal file audit process, making necessary adjustments to drive good claims outcomes and ensure alignment with regulatory expectations. Undertake detailed root cause analysis (RCA) against completed file audits and provide insight to key stakeholders. Collaborate with customer facing operations to ensure necessary remediation actions are completed, share file audit outcomes and RCA insight. Oversee the execution of our file audit process and monitor adherence to the framework. Identify trends, process issues and training needs and work with the relevant stakeholders to address. Support the creation of training & coaching material and its subsequent delivery. Complete a selection of audits at the appropriate line of defense. Support with the execution of internal & external audits when required. Contribute to continuous improvement activities, representing Technical Quality interests as appropriate. Line management responsibility for the Technical Quality team. Establish clear performance expectations, objectives and goals for direct reports. Regularly monitor team KPI’s and share performance insight with the relevant stakeholders. Regularly monitor individual performance, providing consistent feedback, recognition, and constructive evaluations. Undertake monthly one-to-one meetings and quarterly reviews with direct reports. Requirements We would love to hear from people with the following skills and experience for this role: Proven experience in the property claims industry, auditing or quality assurance. Experience in people management, KPI’s and performance management Experience in analysing data and providing insight to stakeholders at all levels In-depth knowledge of good practice within the property claims industry In-depth knowledge of regulatory frameworks Excellent analytical skills with a data-driven mindset Excellent communicator with the ability to influence and engage stakeholders at all levels Detail orientated with strong problem-solving skills Continuous improvement mindset Able to form opinions and make decisions objectively, free for personal biases Customer centric, focused on delivering good customer outcomes Able to work autonomously, as part of a team and independently Benefits We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including: A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance. Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us. Discount of 50% and 15% for friends and family when you choose to take out a home insurance policy with us. An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals. Home working starter kit and money to spend on additional equipment you may need. Charitable giving scheme, so you can donate to our partner charity, or one of your choices. The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer! On top of that, we also offer all the standard stuff, like: 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually. Private medical cover for all employees Life insurance Annual discretionary bonus scheme Pension contribution Free fruit and really good coffee for the days you come into the office. Local and national retail discounts Have we captured your imagination? If so, we’d love to hear from you! Unique As Standard We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive. We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey. Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what's possible for the role. Your data will be maintained in line with our ‘recruitment data privacy policy’ found here.