Rent Account Manager Full time Temporary (12 months) £38,443.37 Flexible/Hybrid working Are you passionate about making a real difference in your community while growing your career? If so, this is your opportunity to use your skills to help us deliver value, quality, and great service. The Role As a Rent Account Manager, you will play a key role in collecting the rent and service charges that our tenants pay for living in our homes. This income stream is essential to Trivallis as it funds property repairs and maintenance, paying the wages of staff to deliver key services to our tenants and enables us invest in the longer term for our communities such as improvements to our homes and estates and to develop and build new properties. You will be responsible for supporting our tenants to pay their rent and will need to take a balanced and fair approach, taking enforcement action where necessary, but also understanding that there will be circumstances where we have vulnerable tenants who will require a more supportive approach. Working closely with colleagues from different departments, you will be responsible for fostering a collaborative approach towards income collection and effective communication with key partners and stakeholders is key. About You We're looking for a highly organised and adaptable individual with strong numeracy and literacy skills. A keen eye for detail and the ability to follow and monitor processes effectively are essential. The ideal candidate will have experience engaging with both customers and the workforce, demonstrating excellent communication and time management skills. Proficiency in Microsoft Office, including Word, PowerPoint, Outlook, and Excel, is important. You should be comfortable handling a variety of operational enquiries efficiently while managing multiple tasks simultaneously. A flexible and proactive approach to work is key, along with a professional, polite, and friendly telephone manner. If you thrive in a dynamic environment and can balance competing priorities with ease, we’d love to hear from you. Why Join Trivallis? We are a community mutual housing association which is owned by our tenants, rooted in our local communities, and working through collaboration and partnership. Joining us means becoming part of a supportive, inclusive, and forward-thinking team. We value our people and are committed to helping you develop your skills and achieve your goals. You will benefit from: A generous 30-day annual leave entitlement Generous Local Government Pension scheme Flexible/Hybrid working, with three days in the office and two days at home Cash back plan for you and your family Active Wellbeing support groups across the business Learning and development programme where we invest in your personal development Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you. The successful candidate will be subject to a DBS check. How To Apply Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application by midnight on Thursday 12 June 2025. We’re looking forward to welcoming you to our team! Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us. The closing date for receipt of applications is midnight, Thursday 12 June 2025. Interviews will be held on the Monday 23 June 2025. Direct applications from individual candidates are preferred for this job opportunity. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to. We want all candidates to feel they can perform at their best when applying for a role at Trivallis. If there are any adjustments you’d like us to make to help you get the most out of the experience please let our People Services team know on. We are proud to be a Disability Confident employer, which means we are committed to ensuring fair opportunities for disabled people and providing a supportive workplace. We guarantee an interview to all disabled applicants who meet the minimum required criteria for the role. We are an equal opportunity employer and value applications from people of all backgrounds, abilities, and experiences. If you would like to find out more about this role, please contact, Richard Haddock, Head of Customer Advice and Income Collection on 01443 494505 or 07792 782788. Alternatively, you can email