Let’s grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Workshop Manager looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together … Main Purpose To be responsible for the day-to-day management of all contract and workshop matters for the North Devon and Somerset West and Taunton contracts. To ensure the company’s contractual obligations are met, and staff are managed as per the company’s rules and procedures. Ensuring all SLAs and KPIs are monitored and are being delivered via the workshop staff or third-party suppliers. Optimising vehicle availability, minimising maintenance spend with a primary objective of legislative compliance. Key Responsibilities Responsible for management of multi-skilled technicians within the North Devon workshop and Somerset West and Taunton satellite workshop Day to day liaising with the customer to build and keep relationships, ensuring the requirements of the customer are in line with the contracts and the workshop can support the requirements. Maximising customer satisfaction Ensure all sites and employees are Health and Safety compliant and meet with company and legislative requirements Fully responsible for overseeing the maintenance in line with manufacturers recommendations, legislation and contractual obligations. This will include but is not limited to: - ✓ Management of vehicle repairs and servicing to ensure they are carried out cost effectively, both internally and sub-contracted. ✓ Maximise the vehicle availability to the customer. ✓ Ensure manufacturer warranties are considered in all repairs and liaising with relevant manufacturers over the necessary claims. ✓ Ensure workshop paperwork and processes are completed to the highest of standards on a timely basis. ✓ KPI compliance ✓ Supplier SLA compliance The day to day control of all aspects of a busy municipal workshop including shop floor work loading, service scheduling, quality assurance, work authorisation, close control of systems and the provision of technical advice and assistance, including the control of parts Negotiate, monitor, measure and recommend third party suppliers to support the in-house maintenance facilities in ensuring the contractual requirements for the customer are delivered To ensure the fleet management system is used in accordance with company and legal requirements, which further enable accurate reporting and financial cost control To ensure that all personnel on site are effectively managed, display high level of professionalism and are sufficiently trained to carry out their responsibilities effectively including positive performance management of the staff To support the wider SFS business by maintaining vehicles from other SFS contracts and the rental fleet About You Key Skills Essential Skills Have a recognised vehicle engineering qualification for HGVs i.e. City & Guilds Hold a Certificate of Professional competence (CPC) National Ability to effectively implement and control Health and Safety management in all workshop operations Presentable, proactive person with the ability to conduct themselves in a professional manner having excellent communication skills, focused on seeking to resolve any problems Have a track record of successfully managing workshops An ability to work independently and as part of a team Ability to influence change at all levels Excellent organization skills, with high levels of attention to detail with ability to multitask and prioritise deadlines. Desirable Skills Municipal vehicle maintenance experience A HGV category C driving license would be advantageous Hold a recognised IOSH Health and Safety management qualification Hold membership of IRTE or for a similar organisation. Working Hours 40 hours Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply. Inclusion As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team. About Us What can we offer you? Generous Holiday Allowance: 25 days and you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate Profit Related Pay: We share some of our annual profit with our eligible employees Pension Plan: We contribute up to 10% of your annual salary towards your pension Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more Volunteering Day: Contribute to causes you care about with one volunteering day per year Life Assurance and Personal Accident Cover Be yourself As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business. Be heard We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future. Be well We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services. Be better We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.