Title: Head of Department - Residential ConveyancingLocation: Liverpool - Hybrid Working & Flexible HoursSalary: £60,000+ DOE About the Company: We are a leading law firm committed to providing exceptional legal services to our clients. Our team is dedicated to upholding the highest standards of professionalism and integrity while delivering tailored legal solutions to meet the diverse needs of our clientele.Job purpose: To be responsible for the professional lead, legal training, and supervision of the Residential Property team and delivery of a professional service by the teams to external and internal clients. To achieve required operational, financial and client service performance standards. To fully contribute to overall successful departmental and firm performance, effective business development and case intake. Key Responsibilities:To be responsible for the professional standard of work done by the Residential Property team and to be measured via regular monthly and other file reviews. To be responsible for case supervision of all fee earners in the performance of their case work by monthly file reviews, by day-to-day supervision, discussion and problem resolution in accordance with SRA and Lexcel standards. To provide supervision, advice, and guidance on technical and professional matters to the members of the Residential Property team. To be responsible for devising, implementing and delivering a structured and ongoing training programme to ensure that all fee earners and support staff have best practice standard knowledge of relevant law and practice. To create and maintain a source of best practice template letters and documents, and their continued implementation within the case management system. To provide appropriate input and guidance to ensure the firm retains Lexcel accreditation. To conduct appraisals and setting objectives and targets for the Residential Property team. To be responsible for the supervision of Residential Property staff in the application of anti-money laundering, source of funds and other due diligence requirements, and to authorise matters to proceed including particularly (but not limited to) property transactions, and to refer to the MD in appropriate circumstances. To be responsible for the investigation and review of allegations of professional negligence, and to report to the MD in respect of the same to plan a strategy for response. To investigate and report potential data protection breaches under the GDPR or similar legislation. To be responsible for ensuring the department members work with systems and procedures that are Lexcel, and Proclaim compliant, including producing and regularly reviewing templates and precedent documents. To assist the Finance Manager in ensuring compliance with all VAT and Tax matters. To be responsible for the investigation of client complaints and the reporting of the same to the MD and thereafter the drafting of appropriate response in accordance with the firm’s complaints procedure. To seek to develop and maintaining strong relationships with clients and other stakeholders.Requirements:Qualified Solicitor, Legal Executive or Licensed ConveyancerAt least 8 years' case handling experience in Residential Conveyancing (including title checking and raising of enquiries)Management experience Benefits:Hybrid & flexible workingPerkbox Free local parking