Job Description
Position: Funeral Operations Manager (Service Delivery Lead)
Location: Folkestone, East Kent
Job Type: Full-Time, Permanent
Salary: £34,000 per annum + annual car allowance
We're looking for an experienced and proactive individual to join our team as a Funeral Operations Manager (Service Delivery Lead) based from our Care Centre in Folkestone, serving communities across East Kent. In this vital role, you'll lead day-to-day operations at one of our dedicated Care Centres, overseeing our back-of-house team and ensuring dignified, high-quality care for the deceased. You'll play a key leadership role in maintaining service excellence, compliance, and workforce coordination - helping us uphold our commitment to families and the community.
Why This Role Matters
At Dignity, we believe that how we care for someone after death is just as important as how we support their family. Our Care Centres are at the heart of this promise, and your leadership will ensure each and every person is treated with the dignity, respect, and professionalism they deserve.
The Role
As Service Delivery Lead, you'll take full accountability for the operational performance of your site. From managing Funeral Service Operatives and Shift Supervisors, to coordinating diary planning, fleet use, and stock control - your role is all about ensuring seamless service behind t...